About TLC Solutions

TLC Solutions is a managed service provider (MSP) delivering information technology (IT) solutions across British Columbia, Alberta and California. In 1999 TLC Solutions onboarded our first client in Terrace BC, we are proud to still serve this client today.

We offer a complete IT solution to small and medium sized businesses by supporting workstations and servers, building new servers and network infrastructure, working with clients to establish IT budgets, migrating from on-premises infrastructure to cloud environments, and working with third party vendors to ensure the job gets done correctly.

United by our core values of Joy, Teamwork, Honesty, Loyalty, and Accountability, TLC is on a journey to help people love technology and deliver Technolojoy.

About the opportunity

Hours: Monday – Friday 8am -5pm

The Systems Administrator is a frontline technical support person that resolves Tier 2 Support Issues and mentors less senior team members.

The daily workload is determined by the support requests from our clients. Some requests can be resolved remotely, and some will require you to go onsite and meet with the client directly.

Our ideal candidate has a passion for IT and has recently had some experience and education in Information Technology. Their personality is warm and friendly with a solutions-oriented mindset.

ESSENTIAL RESPONSIBILITIES

• Resolve Tier 2 support issues such as requests for support of hardware, software and communication devices
• Investigate faults, user issues and other requests for support
• Take appropriate technical actions to ensure satisfaction and timely resolution
• Monitor all client issues and system faults, identifying trends and patterns and make recommendations to relevant team members, covering both technology and internal processes
• Ensure that all work is carried out and documented in accordance with existing standards, methods and procedures
• Use any opportunity to inform and educate users on best practices with regards to existing technology, create educational and support materials
• Act as a client advocate providing feedback to both Account Managers and the Leadership team
• Research and seek software updates, settings, configuration, known issues, new solutions in order to aid in problem resolution
• Conduct onsite service trips as required; some travel may be required
• Assist TLC Solutions to continue to develop an innovative IT Consulting and Management company
• Provide exceptional customer service to all clients and potential clients
• Prioritize tickets based on severity and impact
• Participate in various projects, as assigned
• Continuous improvement of self through workshops, certifications, job shadows etc.

QUALIFICATIONS AND EXPERIENCE

• 2 Years IT support or education or combination of both
• 1 Year customer service
• Class 5/7 Driver’s license or the ability to obtain a drivers license within 90 days of employment
• Successful completion of Criminal Background Check
• Legally allowed to work in Canada
• Ability to come to the office and go to client sites at irregular intervals
  
• Clean driving record and ability to produce a drivers abstract and claims history letter
  
• Ability to successfully complete random drug and alcohol screening

WHAT WE OFFER

• RRSP matching (3%) program
• Social committee/events and a commitment to our People & Culture
  
• Strong benefits package for all employees working >20 hours, including critical illness, medical, dental, orthodontics, and more
• Career growth potential as we scale the business
• Professional development support including tuition reimbursement
• Channels to ‘give back’ to our local communities

NEXT STEPS

At TLC, we offer competitive wages, amazing work flexibility, and a strong sense of camaraderie built from a team focused on supporting each other through teamwork. If you want to play a hands-on role in an action-oriented organization then we would love to connect with you