Remote Customer Service Specialist Job at GE Appliances
Major Responsibilities of the Role:
- As a Mabe Customer Service Specialist, you will receive inbound calls from our customers within Canada.
- You will be responsible for effectively and efficiently handling customer inquiries regarding product warranty and requests to book service calls on appliances.
- You will complete transactions in real time, work simultaneously with multiple software applications, consistently follow-up on commitments in a timely manner and appropriately identify and escalate unresolved matters.
Qualifications:
- Successful candidates must be fluently bilingual (French & English)
- Must possess a College or University degree or equivalent in experience and a minimum of two years of customer service experience.
- The candidate must also demonstrate strong customer service skills and display above-average team skills with a desire to contribute in a highly interdependent team environment.
- The successful candidate will be highly computer literate with keyboard skills.
- Ideal candidates will be dependable, self-sufficient, internally motivated, and highly committed to customer service.
- Candidates must be available to work a minimum of 40 hours each week within the following timeframes:
- Monday to Friday from 8:30 am to 6:30 pm
- Saturdays from 1:00 pm to 6:00 pm
- Successful candidates must be available to participate in 6 weeks of full-time (paid training), remotely.
- Fiber-Op or comparable high speed internet must be available in your area
Job Types: Full-time, Permanent
Salary: $40,000.00-$43,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care
- Wellness program
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Experience:
- customer service: 1 year (preferred)
Language:
- French (required)
Work Location: Remote
Please Note :
optimuspartners.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, optimuspartners.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.