Account Administrator (Reception)

As an Account Administrator you are responsible for greeting clients and callers in a friendly and courteous manner. You will build strong lasting relationships with our clients by demonstrating respect and professionalism in every encounter.

Operational hours of the office are from 8:30 am - 5:00 pm, Monday to Friday. The successful candidate will also be required to work rotating Saturdays from 9 am to 1 pm.

Responsibilities

• Ensure the needs of customers are being met through superior customer service

• Answer telecommunications system and direct calls accordingly

• Process client payments according to the needs of the Insurance Company and policies

• Verify client documents for accuracy and follow up on any discrepancies

• Process insurance policies and documents following Drayden's workflows

• Follow up on outstanding matters with insurance companies

• Keep a safe and clean reception area by complying with procedures, rules, and regulations

• Complete daily tasks as assigned for your Account Administrative role

• Contributes to team effort by accomplishing related results as needed

Your Unique Talents

• You have great verbal and written communication skills, along with listening abilities

• You conduct a level of professionalism that represents the face of the company

• You are customer service focused and quickly able to adapt to meet client’s needs

• You initiate and problem solve in difficult situations

• You obtain strong organization, prioritization, and time managements skills

• You show great attention to detail and are strongly focused.

• You are able to handle multiple tasks simultaneously in a busy environment

• You have administrative or accounting experience in previous jobs, education or hobbies

• You are dependable, and ethical

• Previous insurance experience is considered an asset

Your Values Align with Ours

• Integrity – You act with honesty and professionalism. You treat clients and co-workers with respect and fairness

• Client Relationships – You have the desire to deliver exceptional client service

• Career Growth – You are motivated to learn and grow your career with our encouragement and support

• Embrace Progressive Change – You are an ‘ideas’ person and can adapt easily to change

• Teamwork – You work together with others to achieve goals

• Community – You support communities by being involved

About Drayden

We are an independent family–owned insurance brokerage and registry service and have deep roots in the Alberta communities we have served since 1965. By employing over 170 people in those communities, we contribute significantly to their economies, and support local charities through our giving programs, as well as through volunteer work. Our knowledgeable employees deeply understand the needs our clients translating to long lasting client relationships. Our network of industry partners provides our clients a wide range of coverages that’s best for them individually or for their business.

We offer a great place to work and provide a competitive salary with bonus incentives and comprehensive benefits.

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• Health Spending Account
• Wellness program
• Plus more!