Carefirst Seniors & Community Services Association is a non-profit community services agency. Since 1976, we have provided community support, home and personal health care services in a holistic manner to seniors, individuals with disabilities, and those with medical needs in the Greater Toronto, York, and Mississauga regions.

With a staff of 500 members (including full-time and part-time staff) and the help of a pool of 850 active volunteers, we serve over 15,000 clients a year, including seniors and the physically disabled; 3,000 of whom are "home-bound" and frail.

We are currently seeking a Program Manager to join our Assisted Living team.

Terms: Full Time Permanent

Responsibilities:

• Provide overall direction, control, and management for the effective and efficient operation of community and home care services delivered to various geographic communities in the GTA
• Monitor the efficacy of service delivery, taking corrective action and providing conflict resolution when necessary
• Provide clinical leadership and case management to support clients with complex needs on an ongoing basis
• Responsible for developing and implementing office policies by setting up procedures and standards to guide departmental operations
• Responsible for the development and management of Assisted Living staff including the hiring, training, performance management, and on-site supervision of administrative staff and Personal Support Workers
• Monitor team performance and activity including quality of care and documentation through ongoing program supervision, program evaluation (i.e., participate in community assessments, identify service gaps, make recommendations and develop program priorities)

• Ensure timely compilation and completion of periodic statistics and program activity reports to the Program Director and regional HCCSSs

Requirements:

• Degree in Nursing or Social Work, or related discipline in Social Services
• Registration and licensed to practice (in good standing) with the College of Nurses of Ontario / Ontario College of Social Workers & Social Services Workers
• Minimum 3 years of managerial experience with progressive leadership responsibilities, preferably in a social services or community setting
• Valid First Aid & CPR certification
• Superior time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision
• Strong clinical assessment skills, with knowledge of the principles and practices of home health care, community resources, and service delivery to clients
• Excellent communication and interpersonal skills with internal team members and external contacts
• A well-defined sense of diplomacy, including high degree of judgement, conflict resolution and people management skills
• Proficient computer skills in Microsoft Office, understanding of InterRAI Cha and CIMS is an asset
• Flexible to change in work assignments and schedule (including occasional evenings and weekends)
• Proficiency in English and a second language reflecting the community such as Cantonese or Mandarin is an asset
• Valid Ontario G driver’s license and access to a reliable vehicle for work travels
• Valid police vulnerable sector check completed within one year

COVID-19 PRECAUTIONS

Carefirst has mandated a COVID-19 vaccination policy in place unless with exemption on a medical or other protected ground pursuant to the Ontario Human Rights Code.

Carefirst is an equal opportunity employer. We are also committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange a reasonable and appropriate accommodation.

While we thank all candidates for their interest, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Language:

• Cantonese (preferred)
• Mandarin (preferred)

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