On May 5, 2021, Toronto City Council approved the creation of the Toronto Seniors Housing Corporation (“TSHC”) to provide seniors with safe, well-maintained homes and improved living conditions, services and experiences. TSHC will interact with and support senior tenants in new ways, with the goal of ensuring seniors can age in place with dignity and in comfort. On June 1, 2022, all 83 Toronto Community Housing Corporation (“TCHC”) seniors’ buildings transitioned to be managed by the new Toronto Seniors Housing Corporation. The new corporation will continue to be focused on meeting the needs of senior tenants through the Integrated Service Model.

TCHC will continue to own the buildings and be responsible for major capital. TSHC will lease the buildings from TCHC and be responsible for minor capital and maintenance. TSHC will be entering into agreements for shared services where appropriate with TCHC and TSHC will be focused on tenant facing issues, including health and social supports.

Please be advised that this opportunity is for Toronto Seniors Housing Corporation and not Toronto Community Housing

In addition to a great job opportunity to help Toronto's Seniors live with dignity and safety, Toronto Seniors Housing offers:

• Competitive Benefit Package
• Defined Benefit Pension plan with 100% employer matching
• Three weeks paid vacation and four personal days
• Employee Assistance Plan
• Fitness Membership discount
• Annual Tuition Reimbursement

Position Summary

The People and Culture Operations Coordinator is responsible for administering and coordinating people and culture services in accordance with corporate and people and culture policies, applicable legislation, and collective agreements. To provide people and culture advice and guidance to TSHC managers and employees on a range of core people and culture programs in such areas as benefits and pension administration, onboarding/offboarding, and payroll.

Responsibilities

HR Advisory Services and Service Delivery

• Serves as a key point of contact for managers and employees with inquiries regarding a wide range of people and culture programs, policies, and processes; refers issues and more complicated matters to appropriate HR area as necessary.
• Assists managers and employees to effectively apply people and culture policies and programs to ensure consistency in interpretation and application.
• Utilizes resources, including multiple systems and support tools, to ensure accurate and timely responses to manager and employee inquiries.
• Works with the wider People and Culture team to identify process improvement opportunities and develop seamless processes.
• Maintains an awareness of emerging trends and best practices in people and culture and liaises with people and culture peers to ensure policies and procedures stay current.

Payroll, Pension, and Benefits Administration/Coordination

• Facilitates the administration of pension and benefit plans by ensuring the timely and complete enrolment for employees.
• Acts as key contact for the implementation of change(s) relating to pension and benefits administration and liaises with service providers including TCHC payroll, insurance carriers and pension plan administrators on an ongoing basis to resolve issues as needed.
• Responds to benefits inquiries from managers and employees on plan provisions, benefits enrolment, status changes, assist in benefits claim issues and other general inquiries.
• Processes all employee benefit, status and salary changes and ensures the timely forwarding of all documentation to Toronto Community Housing Corporation (TCHC) payroll for processing.
• Works closely with TCHC payroll to ensure correct deductions, contributions and payments and acts as liaison for the investigation and resolution of employee inquiries/issues.

Employee Onboarding/Offboarding

• Acts as a first point of contact for onboarding new employees by providing new hire packages and orienting new hires to TSHC initiatives, programs, and benefits.
• Liaises with new hires prior to start date to explain and obtain signed essential documents (e.g., TD1, group insurance and pension enrolment, etc.) to ensure no payroll delays.
• Contributes to the development of manager onboarding resources and participates in managerial training as required.
• Develops offboarding checklists for use by managers (e.g., return of technology, key cards, I.D., etc.) and ensures completion before release of final pay.
• Responsible for arranging exit interviews with the appropriate staff members.

General HR Administration

• Contributes and/or assists with special people and culture initiatives such as organizational culture and employee engagement activities, implementation of HR policies, HR planning, etcetera.
• Maintains files and records including keeping paper and electronic employee files up to date and accurate including new hires, terminations, and other HR transactions.
• Assists with the annual salary review process.
• Works with the Human Resources Business Partners to support talent acquisition and recruitment processes as required.
• Provides support to other HR activities such as taking notes at grievance hearings, drafting letters and other activities.
• Other duties as assigned.

Qualifications

• Degree in Human Resources, or related degree and relevant experience.
• 2 to 3 years of experience broad spectrum of HR functions
• Experience working in a unionized environment is an asset.
• Professional certification (CHRP) is preferred.
• In-depth knowledge of HR management best practices, processes and procedures.
• Knowledge of HR-related legislation such as Ontario Employment Standards Act, Human Rights Code, Pay Equity Act, Occupational Health and Safety Act.
• Strong prioritizing, organizational, problem-solving, and interpersonal skills.
• Ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion.
• Ability to develop effective relationships and provide exceptional customer service across all organizational levels.
• Consultation skills to provide advice to employees on benefits/pension issues.
• Ability to work independently, determine priorities while performing a variety of different responsibilities with conflicting deadlines.
• Demonstrated collaborative skills and ability to work well within a team.
• Strong written and verbal communication and relationship management skills to establish and sustain good working relationships with managers and employees.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, SharePoint) and other internal applications, as required.

Job Type: Full-time

Salary: $59,290.00-$88,938.00 per year

Benefits:

• Company pension

Schedule:

• Day shift
• Monday to Friday

Work Location: Hybrid remote in Toronto, ON

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