Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity, and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Our Network Operations Control (NOCC) office is seeking permanent and contract Operations Controllers to help direct, manage, and oversee the daily operations of the GO Transit and UP Express transit network through the Network Operations and Customer Journey Control Centres. As an integrated team they will monitor and control various activities, coordinate responses to service incidents and emergencies and enhance GO’s ability to provide safe and reliable public transportation services. Operation Controllers may specialize in the following disciplines within the NOCC: Bus, Rail, Stations or Safety.

What will I be doing?

• Controlling, coordinating, and monitoring the overall daily operation of the GO Transit and UP Express service network initiating incident management procedures to correct service disruptions.
• Manages implementation of the incident management processes identified in the Business Continuity Plan, coordinates emergency responses, and communicates service status updates to internal stakeholders and delivers communication to external Stakeholders during service recovery, adjustments, and delays
• Coordinating emergency response and communicating service status to both internal and external customers.
• Managing internal and external customer communications in conjunction with service recovery, adjustments, and delays.
• Participating on various project teams and committees.