We are looking for individuals who are passionate about Travel and about providing exceptional customer service. New to the travel industry? We will provide full training! This position is an in-office position and not remote.

WHO WE ARE:

CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over hundred years we have provided emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant products. A true community partner, we could not be here without our over 149,000 members across Niagara, allowing us to focus on earning your continued trust, every day!

COVID-19 VACCINATION EMPLOYMENT REQUIREMENT:

As we play a strong role in our community and in keeping our employees, members, customers and community safe, as per our vaccination policy, all employees, including new hires, must be fully vaccinated against COVID-19.

TRAVEL CONSULTANT OVERVIEW

As a CAA Niagara Travel Consultant, you will use your expertise and passion for travel to make each client’s travel experience memorable. You’ll exceed at providing extraordinary worldwide travel services to our community members.

If you are ready to start your next journey, you've come to the right place. We work hard and play hard: being an employee at CAA Niagara is truly a rewarding experience!

This is a full-time permanent position, with a minimum of 37.5 hours per week.

WHAT’S IN IT FOR YOU:

• 100% employer-paid premiums for health, dental, vision, life insurance, travel insurance
• Employer-paid Familiarization (FAM) Trips
• Unlimited earning potential (base pay + commission)
• Virtual Healthcare
• Defined Contribution Registered Pension Plan
• Growth/Training and Development opportunities
• Give Where You Live Program (Community Volunteer Program)
• Green and/or Wellness Reimbursement Program
• Paid Personal Hours

REQUIREMENTS:
To be seriously considered for this role, please ensure you either have the following or working toward:

• Experience: 2+ years of customer service and sales experience / travel agency experience will be considered an asset
• Education: Post-Secondary education in Travel & Tourism will be considered an asset / TICO certification (or willing to obtain) / Certified Travel Counsellor (CTC) designation (or willing to obtain)
• Skills: You must have strong computer literacy and thrive working under pressure. Exceptional problem solving, troubleshooting, and attention to detail skills will be required for success
• Characteristics: You are a self-starter with a passion for travel and continuous learning. You enjoy building relationships and possess strong interpersonal and communication skills
• Hours & Location: as a Travel Consultant, you must be able to work flexible hours, including days, evenings and weekends on rotation. You must have the ability to work at any one of our five locations: Grimsby, St. Catharines, Welland, Niagara Falls and Thorold.

Job Type: Full-time

Salary: From $18.25 per hour

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Wellness program

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• St. Catharines, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you legally allowed to work in Canada?
• Have you been convicted of a criminal offence for which you have not received a pardon?
• Describe why the position interests you in applying?
• We would like to know some of the places you have personally travelled before?

Licence/Certification:

• TICO Certification (preferred)

Work Location: In person

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