Description

Join our team

We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most.

TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for telus.com, TELUS.com/business and the My TELUS app.

Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.

Our team members are leaders in local and global technology communities, we value and support communities such as: Tech Masters, NodeSchool, Ladies Learning Code, Women Who Code TO and many more!

Learn more about our team at telus.com/digital

This is a full-time permanent position. Remote work is available anywhere in Canada.

Here’s the impact you’ll make and what we’ll accomplish together

Our Digitization Strategy team is looking for experienced strategists to drive actionable strategies at the intersection of business, customer, experience, and technology.

This includes strategy definition, program delivery, external partnerships, competitive intelligence and thought leadership applied throughout our enterprise-wide Digital Transformation Program.

On the job, you will combine customer insights, industry trends, and business requirements to shape our long-term digital strategy and roadmap. This role is an exceptional opportunity to stretch yourself, continue to build new skills, and accelerate your career.

In the Digitization Strategy team, we challenge our assumptions and beliefs on a daily basis, thrive in ambiguity, adapt to constant change, and collaborate with executive stakeholders across TELUS as we connect the dots across TELUS Digital and our enterprise-wide portfolios.

Qualifications

Here’s how

• Advance digital transformation through enterprise-wide strategy definition and program execution (e.g. product strategy, external partnerships, operating model evolution)
• Partner with key stakeholders (including executives, project leads, vendors) to drive critical business, experience, and technology outcomes (e.g. partnering with vendors and analysts across TELUS to build a model optimizing sales and service channel mix)
• Collaborate with stakeholders to mobilize action and ownership out of ambiguous opportunities and challenges (e.g. establish governance model to coordinate multiple streams of disparate digital investments)
• Develop, communicate, and pilot innovative opportunities, thought leadership and business cases to senior leaders across TELUS to inform decision making (e.g. lifting off a multi-year partnership with a startup in an emerging business area)
• Leverage a methodical approach to research, analysis and benchmarking to inform executive-level decision making and uncover opportunities (e.g. conducting competitive analysis and customer surveys to recommend digital experience differentiation opportunities)
• Act as a systems thinker and integrator across various streams of activity (e.g. coordinating strategies across multiple mobile apps spanning Mobility, Home, Health and more)
• Enable the continuous evolution of our Digital Products and Sales & Services portfolios (e.g. recommending and executing on organizational improvements)
• Drive interlock between our strategic programs, capital planning processes, and scorecard management to maximize value delivery

You're the missing piece of the puzzle

• 2+ years driving strategic outcomes, especially related to digital sales, service and product excellence
• Ability to manage ambiguity, take charge of difficult situations, and simultaneously tackle multiple projects and challenges with enthusiasm
• Highly organized and detail orented with a strong desire to roll your sleeves up and get things done (did you catch the typo?)
• Excellent business storytelling and presentation skills
• Ability to develop and articulate succinct business rationale and robust business cases to support recommendations
• Ability to productively adapt priorities based on organizational dynamics (e.g. competing stakeholder priorities, budget constraints)
• Ability to collaborate and influence organizational change across diverse stakeholders
• Ability to drive executive-level priorities with minimal direction
• Demonstrate curiosity, adaptability, innovation, and out-of-the-box thinking to drive strategic initiatives and problem solving
• Embrace all things digital and thrive in a fast paced, agile environment

About TELUS Digital

We want to work with people who:

• Share our passion for all things digital
• Thrive in an agile, lean and fast-paced environment
• Clearly see things from the perspective of our customers
• Are curious, experiment and never stop learning
• View collaboration as essential to your work
• Utilize the power of data to inform decisions
• Embrace diversity and new ideas

What you can expect from us:

• A fun dynamic team that works together to find new innovative ways to drive the digital transformation of TELUS.
• An environment where you’re encouraged to share and act on your ideas, while learning new things and building your career.
• Able to work flexible hours and connect remotely with team members across Canada. #LI-Remote
• A culture committed to giving back to our communities; every year we donate time and resources in our communities.
• Access to well-being resources as well as ongoing support and focus on overall team member physical and mental well-being.

Bonus points

Check out https://telus.com/digital/blog to see how we solve challenging problems for millions of customers with innovative tools.