This position is a part of the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits.

Location

Work primarily takes place in Camrose AB.

Working for the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day. We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada’s Greenest Employers for over a decade.

Your work will have a meaningful influence on a fascinating cross section of people—from our students and stakeholders, to our renowned researchers and innovators who are quite literally curing diseases, making discoveries and generating solutions that make the world healthier, safer, stronger, and more just.

Position summary

Reporting to the Technology & Learning Services (TLS) Service Lead, the Service Desk Analyst 1 is responsible for providing support for faculty, staff, and students at the Augustana Campus Shared Service Desk via telephone, requisition order (e.g. trouble ticket/email), or in person. Responsibilities include general administrative tasks, printer and classroom supply support and triaging of IT support for students and staff.

Duties

• Respond to electronic and in-person service and information requests in a timely and courteous manner.
• Perform administrative tasks as required, including (but not limited to) issuance of University ID cards (ONEcards), mail/courier send/receiving, campus deliveries, client notification, and telephone/switchboard reception and redirection.
• Perform regular maintenance checks and resupply consumables for Campus convenience copiers as well as campus learning spaces.
• Create and maintain documentation relating to Service Desk operations, general campus information, wayfinding and distribution of supplies/orders.
• Assist Faculty, Staff, and Students with operation of campus learning spaces pertaining to operation as needed.
• Provide initial IT support to Faculty, Staff, and Students for both campus and BYOD (personal) devices, escalating as needed for unresolved or ongoing service issues.
• Remain knowledgeable about commonly used software programs (MS Office, Google Apps, anti-virus, anti-spyware, etc) and provide support to Faculty, Staff, and Students.

Qualifications

• The minimum education requirement of this position is a 2 year post-secondary diploma in Computing Technology or equivalent experience in an administrative or endpoint support role.
• Experience in a post-secondary support environment would be an asset.

How to Apply