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Our Technology strategy is transforming the face of our technology teams, our ITSS shared services capabilities, and the experience of our customers and colleagues. As we accelerate our journey to the Cloud, build Enterprise level Platforms, and transition to the Next Evolution of Work (NEW), we will require a significantly strengthened focus on third party solutions that fit with our target state. Our ability to enable a more strategic approach to engaging third parties, in lock-step with our business strategy, and in collaboration with our SSG and TPRM colleagues, will serve as a critical enabler to unlocking business value.

ITSS Vendor Management organization is mandated to:

• Deliver a portfolio aligned vendor management support model for our CIO's and business leaders
• Introduce a dedicated focus on managing relationships, and optimizing value with our strategic Enterprise Technology vendors, who have relationships across multiple CIO's and ITSS business leaders
• Support enablement of our NEW operating model, through integrated business/technology coverage of common vendors
• Enable strengthened focus on operational oversight, third party governance, and value delivered for our broader list of 'business critical' vendors
• Drive accelerated focus on vendor management process transformation and capability build, including pursuit of transformational 3rd party strategies to drive vendor consolidation, and a shift to next generation managed services models

We leverage industry standards, TD Best Practices, Risk and Compliancy Frameworks as well as Expense Policies to apply appropriate Governance to our portfolio of vendors. Our accountabilities include Spend Governance, Supplier Risk Management, Vendor Strategy and Traditional Vendor Management. Our team is comprised of seasoned, vendor management experts aligned to CIOs.

Under the leadership of AVP Third Party Management - Enterprise Protect, Strategic ITS Vendor Portfolio team will bring a 'One-TD' approach to our strategic Enterprise Technology vendors (IBM, Oracle, Kyndryl, Cisco, Dell and Bell), who have relationships across multiple CIO's and business leader portfolios.

Reporting to the Vendor Manager III for Strategic ITS Vendor Portfolio, the successful candidate will drive best in class vendor management and governance through all stages of the agreement lifecycle, in alignment with relevant TD frameworks/methodologies and in support of business and enterprise objectives, with a focus on:

• Support strategic ITS vendor portfolio and governance models for IBM and Oracle
  • Facilitate and manage ongoing monitoring activities including 3CPRM annual assessment, Third-party Risk Management scorecards, Ariba SPM, monthly and semi-annual governance meetings with the vendor
  • Manage up-to-date view of vendor contracts and active engagements in TPM central repository and ensure accurate data flow into TPM Executive reporting
  • Lead and manage end-to-end process for new and current technology contract renewals
• Manage BAU day-to-day activities and governance processes (e.g. ITSS VMO SP, ITS PIC, Ariba/SSG etc) as per the Vendor Management Policy and Handbook
• Drive vendor negotiation for the ITS business owner in collaboration with Strategic Sourcing and various other internal partners
• Provide VM support for business partners to develop business cases and deliver contract renewal execution / special projects to optimize ITS vendor spend
• Support ongoing financial management via Ariba/Shopwise for the assigned contracts including end-to-end process to support vendor invoice validation and payment
• Liaise with internal business partners and stakeholders to align vendor performance to TD's business objectives and priorities
• Manage vendor performance scorecard, dashboard reporting and governance meeting presentation material targeted for the senior executive audience
• Problem & issue management; escalation within vendor governance models
• Drive continuous improvement independently with minimal supervision
• Liaise with audit/compliance partners to maintain or reduce ITS's risk posture through Supplier Risk Management practices
• Lead partnership with SSG/TPRM, TRMIS/3PCRM, Audit, Compliance and other risk stakeholder

Education/Accreditations:

College / University with emphasis on engineering or finance disciplines, and/or equivalent work experiences.

Job Requirements:
What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

• 
  Experience in communicating and reporting with executive audience (e.g. VP-level & above executives) – MUST HAVE
• Prior vendor management or equivalent experiences
• Broad experience in IT infrastructure and service delivery
• Prior cost reduction experience in an IT environment
• Demonstrated vendor negotiation and influence skills
• Passionate for technology, understands market / industry trends and issues for IT infrastructure
• Prior exposures to IaaS, PaaS or SaaS services a definite asset
• Ability to develop commercially beneficial relationships with vendors
• Proven ability to collaborate across a large organization to effectively realize outcomes
• History of making an impact, developing and executing on strategies and delivering superior results in both the short and long term
• Strong influence and persuasion skills – gets people to change position or course of action through conversations and debate
• Highly flexible and able to quickly adapt to changing priorities
• Ability to multi-task and manage multiple team and client demands concurrently.
• Able to work effectively in a highly matrixed environment.
• Excellent customer service orientation and a professional approach
• Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
• Learn voraciously, stretch your thinking, share your knowledge and educate others.
• Communicate and collaborate with both technical and non-technical professionals.
• Cultivate winning relationships by building trust with business and technology partners.
• Share our commitment to productivity, effectiveness and operational efficiency.

Embrace change and witness amazing things happen – from the inside

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Vendor Management

Technology Solutions

Technology Solutions

37.5

Corporate

Full Time

Regular

Canada

Ontario

Toronto

TD Centre - West - 100 Wellington Street West

01-May-2023