Residence Manager

Hamilton Downtown YMCA
79 James Street South
Hamilton, Ontario
L8P 2Z1

Starting Salary: Level 5 ($50,000 to $55,000)
Position Status: Full-Time
Placement Start Date: Immediate
Benefits: Group health and benefits plan, generous pension plan with
employer matching and health and fitness membership

Nature & Scope:
The Residence Manager provides overall leadership to a 174 room men’s
residence located within the Hamilton Downtown YMCA.

Under the general direction of the General Manager, the Residence Manager
is responsible for all aspects of the housing operation of the Hamilton
Downtown YMCA. The Residence Manager is responsible for ensuring that our
diverse and dynamic living environment is safe, and secure and conducive to
the needs of a diverse clientele. This includes working closely with community
partners. The incumbent is required to manage this 24-hour operational area
with effective business acumen, balanced with an appreciation for the need to
demonstrate appropriate empathy based on individual situations as may be
presented. This position requires the ability to manage a flexible work
schedule including evenings, weekends, and holidays.

Responsibilities:
Establish & Maintain a Respectful Living Environment

• Manage all aspects of the residence operations including the

• Responsible for maintaining records, statistical tracking and financial

• Oversee contract services to ensure that the best interests of the

• Develop & manage annual operating budgets;
• Establish & foster a positive customer service-based culture with a

stakeholders using a resident-centered approach to contribute to the
overall improvement and efficiency of the residence operations and
facilities including mental health and addiction support

• Support grant writing and funding resources
  

Organizational Overview:

As one of the largest charitable
community service organizations
in Canada, the
Hamilton/Burlington/Brantford
responds to critical social needs
in the community and works to
provide solutions. By nurturing
the potential of children, youth,
and adults, the YMCA connects
people to life-building
opportunities, to each other and
enhances their quality of life. We
foster social responsibility and
healthy living. The YMCA works
collectively with community
partners that share the YMCA’s
determination in strengthening
the foundations of community for
all people

This position requires a
commitment to the YMCA
mission and core values of:
Belonging, Caring, Honesty,
Respect and Responsibility as
well as, a commitment to building
developmental assets in children
and adults. All offers of
employment will be subject to
the provision that the successful
incumbent provides the
Hamilton/Burlington/Brantford
with a current and satisfactory
Police Records Check. Positions
responsible for the direct
supervision of children and/or
vulnerable persons will be
required, in addition to a Police
Records Check, to provide a
Vulnerable Sector Screening
Report at the time of hire.

C
Responsibilities continued:

Human Resource Management & Development
Manage a diverse team of full and part time personnel to ensure a high level of
performance through effective recruitment, selection, training, motivation,
professional development & evaluation;

• Ensure that staff have been trained in established emergency response

• Provide after-hours support to a 24-hour operation, including

Qualifications:

• Exceptional written and verbal communications skills
• Excellent problem solving/conflict resolution skills
• Superior judgment and decision-making skills
• Experience training, supervising and motivating a diverse team
• Strong budget management skills
• Understanding of regulatory requirements for housing, including

Building and Fire Codes, W.H.M.I.S., the Occupational Health & Safety
Act, Human Rights legislation, Health and Safety, and AODA

• Experience working with StarRez is considered an asset.
• AVOCADO knowledge and Database management is an asset
• Must provide a current Police Records Check as per the Association’s

policy

Competencies:

Commitment to Organization Vision and Values
Demonstrates and promotes a personal understanding of and appreciation for
the mission, vision, strategic outcomes, and values of the YMCA

Initiative
Does the right thing at the right tine without being asked.

Communication:
Communicates in a thorough, clear and timely manner and supports
information sharing and goal achievement across the YMCA.

Diversity
Appreciates that people with different opinions, backgrounds and
characteristics bring richness to the YMCA.

Conflict Resolution:
Assess the conflict situation and exercises good judgement in recommending
solutions in an ethical manner.

Why Work for the YMCA?

As a charitable organization,
the YMCA values the
contributions of its diverse
teams. We recognize the
importance of providing
meaningful opportunities that
allow employees to grow and
thrive. At the
Hamilton/Burlington/Brantford
in addition to fair wages, we
offer a complimentary general
membership with additional
options for family participation.
A comprehensive benefits
program is also available to
employees including a
competitive and robust
pension program. YMCA
Employees enjoy a generous
vacation entitlement that
increases with seniority, as well
as other paid entitlements. All
employees have access to an
Employee Assistance Program
which provides confidential
counseling and referral services
as well as preventative
education. Additionally, the
YMCA understands the holistic
needs of its employees is
equally important and
attempts to support these
goals by offering a variety of
staff discounts on the programs
and services that support good
health and strong families. We
look forward to welcoming you
to the YMCA.

Internal Applicants:
The Hamilton/Burlington/Brantford encourages employees within the
Association, as well as those employed within the Canadian YMCA/YMCA-YWCA
Federation to submit their application.

Please note that in so doing, the Hamilton/Burlington/Brantford
reserves the right to contact the applicable YMCA or YMCA-YWCA for purposes of
seeking an employment reference throughout the recruitment process.

Please ensure that prior to submitting your application that you have disclosed to
your current supervisor, your intention to submit your application. By submitting
your application, you understand and agree to allow the
Hamilton/Burlington/Brantford to contact your current Association.





Our approach to personal balance and flexibility supports employees to devote
time to personal matters. At times, the organizational business needs that arise
will require employees to work beyond their normal work schedule in order to
fulfill accountabilities required in relation to their job specific function. Together
with our employees, the YMCA will work towards maintaining balance and
fairness.

APPLY NOW

If you are interested in this
position, please submit your
letter of application and resume,
along with salary expectations,
attention:

Ashley Laing, General Manager
Hamilton Downtown Family
YMCA

Ashley.laing@ymcahbb.ca

We thank all applicants, however,
only those considered for an
interview will be contacted.

Accessibility:

The
Hamilton/Burlington/Brantford is
committed to creating an
inclusive environment that
accommodates all individuals,
including those with disabilities.
We support the goals of the
Accessibility for Ontarians with
Disabilities Acts (AODA) and have
established policies, procedures
and practices which adhere to
the accessibility standards set out
in the AODA. Should you require
any accommodation throughout
the recruitment process please
do not hesitate to contact our
Human Resources Department.

The
Hamilton/Burlington/Brantford is
an equal opportunity employer.