MaxMind (www.maxmind.com) is looking for a talented Operations Associate to join us. We help protect thousands of companies worldwide from fraud, screening over a billion online transactions each year, and we provide IP intelligence data to thousands more. You will play an important role supporting many different departments of the company, and will become a go-to person in a variety of areas, including IT, data and reporting, taxes, internal software, and more.

This is a full time remote position, and we welcome candidates to apply from anywhere in Canada.

You must be eligible/authorized to work in Canada.

Position Overview

As a MaxMind Operations Associate, you will work with the COO and another Operations Associate to ensure the smooth operation of the business. You will work on a wide variety of things. Some things you might do include: providing internal IT support, assisting with HR initiatives, doing project management for and otherwise supporting business development or legal projects, ensuring compliance with a variety of regulations, and proposing areas for improvement. You will also help address new issues as they arise - these can be related to contracts, billing, human resources, technology, and more. This is a position for a strong generalist who is able to run through detailed and sometimes tedious checklists regularly and who can also handle ambiguity and take the lead on trying to solve novel operational problems.

Our salary range for Operations Associates begins at $ 75k CAD, with specific offers dependent upon skills and experience. See more about benefits and compensation below.

Responsibilities

You do not need to know how to do all of the things below when you join, but you should be willing and able to learn how to perform these and a variety of other important tasks. You will be trained and supported by others along the way. Your responsibilities will include some mixture of the following:

● Provide basic IT support services to individuals within the company, helping to set up and troubleshoot computer problems

● Perform a variety of regular audits to ensure that:

• We are billing properly and customers are paying as scheduled
• Competitors are not using our data without a proper license
• Our services are meeting service level objectives
• Our trademarks are not being misused

● Assist in preparing necessary filings for tax, data privacy, and other purposes
● Perform administrative tasks including data entry, answering and routing inbound email, assisting with billing collections, etc.
● Assist internal business teams with data reporting and analyses related to our customers, products, and services
● Help address any new issues that arise and do not clearly fall to another department
● Assist in selecting and vetting vendors to help solve various problems
● Support Human Resources in onboarding / offboarding employees

Minimum Qualifications
You will know you are a strong candidate for this position if you:

● Are interested in working remotely and are effective working independently.
● Find enjoyment solving operational problems and getting things done
● Possess a willingness to learn and perform a wide variety of different tasks
● Can juggle multiple priorities and strong judgment to determine what’s most important given business objectives
● Are reliable, and are able to perform data entry, auditing, and other tasks with a very low rate of errors
● Have excellent organizational skills
● Have an eye for detail and a willingness to work on sometimes tedious tasks
● Possess excellent communication skills, including the ability to write clearly and professionally as well as communicate effectively by phone and email
● Are willing to challenge conventional and company wisdom and propose new and better ways of working
● Proficient in Microsoft Office (Excel and Word) or the Google Workspace (Sheets and Docs)

Desired, but not required

● Experience providing IT support, in particular administering Addigy, JAMF, or another mobile device management solution

● Experience with HR (e.g., benefits administration, hiring)
● Skill in data analytics (e.g., analyzing sales data)
● Experience working in a position where you had a variety of responsibilities (i.e., “wore many hats”)

● Experience working at a startup, especially related to web-based software

Working at MaxMind
Our culture is very important to us. We’re friendly, collaborative, and work-focused. We don’t like office politics and unnecessary stress. We like to have productive workdays and don’t like work to chase us when we’re done for the day. We maintain a set of core, overlapping hours, but are flexible with specific start and end times and are understanding about appointments and life events. We care about helping each other succeed.

In a recent survey, employees listed having a supportive work culture, good co-workers, autonomy, and feeling trusted, valued, and respected as some of the things they liked most about working here.

MaxMind has a social mission. MaxMind donates over 60% of profits to charities.

MaxMind’s compensation strives to reward getting stuff done, quality of work, and working well with others.

We are a fully remote company, so communication centers around video chat, and direct and group messaging tools.

Benefits
In addition to competitive compensation, our Canadian benefits include medical, dental, vision, life, accidental death and dismemberment, critical Illness, short and long term disability insurance, Employee and Family Assistance Program, and paid parental leave. You also have access to a group Retirement Savings Plan. In lieu of a Canadian RRSP contribution we provide a bonus payout at the end of each year that employees may decide to use toward retirement savings.

Everyone participates in a company performance-based bonus plan. MaxMind offers a $2,000 USD professional development budget and five days for professional development annually.

Diversity and Inclusion

We're committed to diversity and inclusion and are mindful of incorporating them into all aspects of our company.

We encourage and sincerely welcome applications from candidates of color, women, queer candidates, candidates with family caregiving responsibilities, transgender candidates, and from other communities not well represented in the tech world.

See our complete diversity and inclusion statement - https://www.maxmind.com/en/company/working-at-maxmind.

Our Interview Process

One of the first steps in our interviewing process is a homework assignment, and we will ask you for a submission so we can gain insight into your work. The following step of our interview process would be a first round interview with our hiring manager and our Operations Associate. This interview will cover questions specific to the role. Next, there would be a final interview with our HR Manager and our hiring manager. That interview would be a more general / behavioral interview. The final step of our hiring process is reference checking.

Your Application (Cover Letter and Resume)

Your application should include a cover letter that describes your interest in the advertised role and why you would be a good fit. We want to know about you, please share any projects or accomplishments and include a link so we can learn more.

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Flexible schedule
• Life insurance
• Paid time off
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

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