WHO WE ARE

Commissionaires Nova Scotia is the province’s not-for-profit provider of security, safety, training, and identification services. We are an independent member of Commissionaires Canada, our parent federation employing over 22,000 nationwide. We exist to provide meaningful employment for veterans of the Canadian Armed Forces and RCMP, their families, and anyone else who wants to contribute to the security and well-being of Nova Scotians.

We are recognized with global certifications for our exceptional customer service, management standards, and environmental stewardship.

WHAT WE OFFER

A sought-after employer and community partner, we can help you achieve your goals through challenging work, professional development, and career advancement opportunities. We strive to continually improve and leverage technology to support our growing customer base across Nova Scotia.

The Benefits:

• Higher-than-industry pay rates
• Health, drug, and dental benefits
• Life and accident insurance
• Two weeks vacation pay, plus five days personal time off
• RRSP/TFSA matching
• Free uniforms and equipment
• High-quality, formal, and on-job training
• Annual paid loyalty award
• Education assistance funds and family scholarship programs
• Advancement opportunities within a large, national organization

THE ROLE

Position: Operation Centre Supervisor

Competition #: 06-04-2023a

Location: Halifax

Reports To: Site Manager

Responsible For: Supervision, coaching, and administration of shift personnel

Working Hours: Rotational shifts, 1200-0000 / 0000-1200

Wage: $18.25

Date Posted: 6th April 2023

Closing Date: 5th May 2023

Duties and Responsibilities:

While duties vary by assignment, the responsibilities of this role may include, but are not limited to:

• Supervising and leading employees on assigned shifts and patrols
• Effectively coach, motivate and provide feedback when necessary
• Ensuring timely and accurate delivery of communication, including all Incident Reports
• Resolving/addressing all complaints in a timely, professional, and satisfactory manner
• Keeping the Site Manager, client and other stakeholders apprised of all events and incidents as applicable
• Administrative control of gate records, incidents, and security infraction reports
• Ensure SWI’s (Site Work Instructions), Dress standards, and Safety Equipment regulations are adhered to
• Coordinate all required site-specific training
• Ensure monthly Operational Health & Safety reports are completed and submitted
• Maintain coordination and control over all keys, passes and logs
• Manage visitor access lists to appropriate Access Control Points
• Provide direction, assistance and leadership during emergencies
• Implement shift scheduling and shift relief as required and complete shift reports at the end of each shift
• Conducting rounds of the site
• Completing administrative duties as required
• Supervising Training of new Commissionaires on site

Additional Responsibilities:

• Ensure the safety of public and motorists while on site
• Managing staff briefings for daily shift changes and Supervisor changes
• Manage security and safety of personnel visits by maintenance staff and contractors
• Cash management for all aspects of the site and ensuring stock levels and correct balance sheet reporting
• Maintain accurate records, oversee, verify collision/ occurrence reports and ensure the Daily Occurrence Log is maintained to standard
• Manage traffic control announcements to relevant third parties

Candidates must:

• Be aged 19 or older
• Be a Permanent Resident of Canada or Canadian Citizen
• Not have a criminal record for which a pardon has not been granted
• Be able to provide fingerprints and complete a criminal record check
• Be eligible to apply for Government of Canada personnel security screening
• Be able to communicate effectively in English
• Hold a valid, unrestricted Nova Scotia driver's license

Qualifications and Skills

The incumbent must demonstrate experience with the following key qualifications, skills, and attributes:

• Supervisory experience considered an asset
• Demonstrated ability to remain calm and exercise sound judgement and decision making in emergency situations
• Demonstrated ability to multi-task, prioritize and adapt to changing situations
• Highly professional and discreet
• Superior communication and interpersonal skills
• Strong customer service skills
• Excellent coaching, negotiating, and influencing abilities
  
• Comfortable in use of computers and computer based applications

READY TO APPLY?
This position is open to internal and external applicants (current CNS staff please include your Corps #).

Our goal is to create an inclusive, diverse workplace representative, at all job levels, of the citizens we serve. At Commissionaires we support, value, and respect the different views, cultures and experiences of our employees, clients, business partners and community members. We welcome applicants that identify as Indigenous/Aboriginals, or African Nova Scotians and/or Other Racially Visible Persons, or Persons with Disabilities, or Persons who identify in the 2SLGBTQ+ community or others who reflect the diversity of Nova Scotian communities. If you are a member of one of these equity groups, you are encouraged to self-identify on your cover letter or during the application process.

We thank all applicants for their interest, but only those chosen for an interview will be contacted.