Live Chat Agent – Customer Service (Remote) Job at NTT Business Process Outsourcing
A career with the BPO division of NTT is like no other experience – we have a fast-paced, unique culture that provides abundant opportunities for personal and professional growth. From fun-filled teams who stay connected, our diverse and passionate colleagues show their spirit each day by delivering superior value to our customers. Together we do great things!
What's in it for You?
Position Status: Full Time, Permanent, Remote
Hours of Operation: Monday - Friday 8:00am - 8:00pm EST
Rate of Pay: $18.00/HR
What's in it for You?
- Work-From-Home from Day 1, we supply the equipment.
- Virtual Training provided.
- Comprehensive benefits package (medical, vision, and dental).
- RRSP program options.
- Short and Long Term Disability options.
- Opportunities for career progression.
- Substantial Referral Bonus, vacation allotment, and much more!
Position Status: Full Time, Permanent, Remote
Hours of Operation: Monday - Friday 8:00am - 8:00pm EST
Rate of Pay: $18.00/HR
Position Overview:
The Live Chat Agent is the first point of contact with existing clients to create a seamless experience, while accurately respond to inquiries and needs. We are looking for enthusiastic and energetic people to join our Live Chat team. If you enjoy resolving issues and working with customers in a fast-paced-environment this may be a great opportunity for you.
Responsibilities
- Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
- To fulfill customer requests, respond to inquiries/complaints, always demonstrating due attention to customer care and a professional approach.
- Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
- Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.
Requirements
- Demonstrated passion for customer satisfaction excellence
- English; Bilingual (French) an asset.
- Interactive customer service environment required.
- A positive attitude and high degree of professionalism
- Excellent and well developed oral and written communication skills, including typing, spelling and grammar.
- Demonstrated ability to implement change efforts.
- Ability to learn new skills/concepts and apply this knowledge quickly and accurately
- Advanced knowledge of PCs and familiarity with system navigation
- Positive attitude and demonstrated ability to get along with others
- Professional, empathetic, and naturally caring conversational style
- Display tact and diplomacy in handling all levels of customer interaction
- Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice.
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
NBIND
NBIND
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