Flight Attendant - Toronto Pearson Job at Porter Airlines Inc.
Reporting to the Manager, In-Flight Services, this position is responsible for ensuring the safety and well-being of Porter passengers while consistently delivering our brand promise of Flying Refined.
DUTIES AND RESPONSIBILITIES:
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Ensure the safety and security of all passengers -
Effortlessly deliver friendly and attentive service to maintain passenger comfort -
Adhere to trained Standard Operating Procedures consistent with Transport Canada and Porter policies -
Tactfully manage unforeseen operational and passenger situations -
Actively monitor the general condition of the aircraft cabin and adjust accordingly to maintain passenger safety and/or improve the passenger experience -
Exemplify the Porter Values -
Develop and maintain a positive relationship with team members -
Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply, and promote the Company Safety Policy
BEHAVIOURAL COMPETENCIES:
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Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others. -
Teamwork: Working collaboratively with others to achieve organizational goals. -
Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers). -
Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise. -
Results Focus: Focusing efforts on achieving high-quality results consistent with the organization’s standards. -
Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
QUALIFICATIONS:
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Minimum of 19 years of age at time of employment -
Completion of secondary school -
Fluency in English. Fluency in French is a preferred asset -
Flight attendants require a minimum of 4 years previous experience working with the public in a customer service role -
Must hold a current, valid Canadian Passport, or current, valid International Passport with current US Crewmember Visa (C-1/D) -
Ability to obtain a Restricted Area Identity Card (RAIC) and successfully complete company screening process -
Ability to meet required medical standards (including a drug test) -
Flight attendants may be called to work at short notice and therefore must be able to reach the airport within the 2 hours of callout -
Must successfully complete a 5-week full-time training program -
Must be able to work a flexible schedule, including weekends and holidays -
Mandatory COVID-19 Vaccination
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