Experience Ambassador Job at Vancouver Coastal Health
Job Description:
Reference#:
Come work as a Experience Ambassador with Vancouver Coastal Health (VCH)!
Vancouver Coastal Health is looking for a Experience Ambassador to join the Acute team at UBC Hospital. Apply today to join our team!
As a Experience Ambassador at VCH you will:
Education & Experience
WHY JOIN VANCOUVER COASTAL HEALTH?
VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.
Job Title:
Experience Ambassador
Work Site:
COVID 19 - Acute Unit, UBC Hospital - Vancouver, BC
Status:
Regular Part Time (0.42 FTE)
Start Date:
As soon as possible
Salary:
$22.74 per hour
Hours:
0700-1500
Days off: Monday, Tuesday, Wednesday, Thursday, and Friday
Reference#:
176008-mki
Come work as a Experience Ambassador with Vancouver Coastal Health (VCH)!
Vancouver Coastal Health is looking for a Experience Ambassador to join the Acute team at UBC Hospital. Apply today to join our team!
As a Experience Ambassador at VCH you will:
- Provide a welcoming, informative, and respectful presence at healthcare site entrances.
- Be responsible for greeting and engaging with all individuals accessing the site including patients, employees, deliveries, and contractors, to communicate information about established site access procedures and guidelines in a thoughtful, respectful, and informative manner, and to ensure they are understood and followed.
- Support the safety of patients and their families, and staff, by modelling and inviting people to practice established infection prevention & control best practices in a friendly and inclusive way.
- Invite and assist patients and visitors to complete experience surveys at entrance and exit points, as well as liaising with Volunteer Services to provide wayfinding and escort for patient and family accessing services at the site, promoting a welcoming environment and positive experience.
- Assist the Experience in Care team with other hospitality related initiatives. This work is framed within VCH’s commitments to Indigenous cultural safety, anti-racism, and diversity, equity and inclusion.
QUALIFICATIONS:
Education & Experience
- Grade 12, and one (1) year's recent related experience in a patient care or customer service environment, or an equivalent combination of education, training and experience.
Knowledge & Abilities
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with the others effectively.
- Demonstrated experience in public-facing service work.
- Ability to engage with others in a culturally safe and respectful manner with empathy and calm.
- Ability to effectively use technology, including: Microsoft Word, email, Zoom, tablets and mobile devices.
- Physical ability to carry out the duties of the position.
- Ability to organize work.
- Ability to operate related equipment.
- Ability to complete and maintain VCH educational competencies.
The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Officer Order and the Health Sector Order), as of October 26, 2021, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19. Proof of vaccination status will be required.
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Officer Order and the Health Sector Order), as of October 26, 2021, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19. Proof of vaccination status will be required.
WHY JOIN VANCOUVER COASTAL HEALTH?
VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.
- Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
- Grow your career with employer-paid training and leadership development opportunities
- Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
- Award-winning recognition programs to honour staff, medical staff and volunteers
- Access to exclusive discount offers and deals for VCH staff
Diversity, equity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.
We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.
Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2022.
Only short-listed applicants will be contacted for this posting.
***Employees of VCH must apply via the Internal Application Process. Refer to the https://my.vch.ca/working-here/job-postings site for How to Apply instructions. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***
Thank you for your interest in Vancouver Coastal Health.
We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.
Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2022.
Only short-listed applicants will be contacted for this posting.
***Employees of VCH must apply via the Internal Application Process. Refer to the https://my.vch.ca/working-here/job-postings site for How to Apply instructions. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***
Thank you for your interest in Vancouver Coastal Health.
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