Customer Solutions Project Manager (Remote) Job at Cinchy Inc.
Cinchy is reinventing enterprise data with the world’s first comprehensive dataware platform that liberates data from enterprise apps and evolves it to a universal, fully collaborative data network. Data liberation empowers connectivity and control by eliminating data fragmentation, data duplication, data silos, and the need for costly and time-consuming data integration. With dataware, enterprise data is now available to whomever it's needed, able to move simply and freely to wherever it's needed.
Our customers (click here) use dataware to accelerate digital transformation projects and reduce the time and cost to build applications by more than 50%. Dataware decreases IT project delivery risks, establishes guaranteed data access controls, and enables effortless collaboration on quality data across an organizations’ people and systems.
We are a growing company of builders, innovators, collaborators that believe freeing your data will empower your teams to build the future and unlock their potential.
Cinchy's Delivery Success Team is looking for a Customer Solutions Project Manager to lead a team of solution builders to provide our customers with subject matter expertise in building solutions, and assisting our customers and partners to be successful using our platform and products to maintain a high customer retention level. Reporting to the Head of Customer Solutions, you'll work closely with our customers and our solution builders to scope & drive project delivery end to end, inclusive of scope definition, day to day project planning/execution, timing & resource scheduling, strategy planning, issues resolution, status reporting, risk and cost management services and to drive the daily change control and communication strategy with our customers. This customer facing billable role is accountable to ensure project deliverables and schedules are met.
What Success Looks Like as a Customer Solutions Project Manager:
- Lead our Customer Solutions Project Delivery Experience - you think and act in ways that put our customers first, give them options at every touchpoint, and make them promoters of our products and services. You will create project plans, track to them, and communicate project status to all stakeholders. You will lead end to end management of multiple projects successively, inclusive of evaluating each project's scope of work, budget (time/cost) and ensuring all stakeholders are up to date with real-time accurate project information. With any risks & blockers, it is your role to escalate and partner with all necessary stakeholders to drive successful outcomes for our customers.
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Understand our Operating Principles to Drive Results - you are driven to take the time to learn, and enhance our technical project management operating practices and use them as guidelines in your role. Excellence in this role will strengthen retention of our customers by helping their businesses grow with each successful project delivery..
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Be passionate about Continuous Learning & Growth - you are an enthusiastic learner, user and advocate of our game-changing Cinchy products and services. You thrive in a fast paced environment of continuous learning and you challenge yourself to incorporate new learnings as you go, to better enhance our customer experience.
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Drive Impact for our Customers - be an active part of the Delivery Success team so we can win together as a team - by bringing in more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
What we need from you:
3-5 years related experience in project management in a similar- Bachelor’s Degree or Equivalent (Computer Science, Engineering, or related technical field)
- Certification in Agile Development, Scrum Methodology, PMP or related certifications is a plus
Click here for Our Values
We encourage applications from all qualified candidates around the world, including indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Diversity breeds excellence.
If you need any accommodation for the interview process please let us know.
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