Our Mission Statement:We create value for our customers by providing the highest quality products with the fastest, most reliable service in the industry.

The Opportunity: Are you looking for a new challenge in a fast-paced, dynamic work environment? Come join our growing team in Customer Service Support in Penticton. We work 5 days a week from 7:30 am to 4 pm daily; although some flexibility is available.

About the Company: Raider Hansen is a 100% BC owned and operated company, supplying industrial and safety products, tools and equipment to our customers throughout British Columbia. With nine branches from Vancouver Island to BC’s Interior region, we are fully committed to serving our customers in every community we operate in. For over 60 years, we have proudly delivered premium industrial and construction brands, backed by the best service and support in the industry. We want you to grow with us!

Job Description: As an integral part of the Inside Sales Team, you will be responsible for providing exceptional service that goes above and beyond the customer’s expectations. Duties and responsibilities include preparing sales quotes, promptly processing sales orders accurately, proactively following up on open orders and ensuring on-time delivery.

Job Responsibilities: Responsibilities include but are not limited to:

· Providing front counter customer service, including answering telephones and entering sales orders

· Checking, putting away, picking and packing orders accurately

· Shipping and receiving products and goods

· Loading and unloading inbound and outbound freight

· Providing general warehouse support as needed

· Handling products and materials in a safe manner, including adherence to all Standard Operating Procedures (SOP) and established company polices

· Operating forklifts and handling dangerous goods

· First aid training an asset

Qualifications:

With your customer service support experience, you can effectively manage timelines and prioritize tasks to achieve team goals. Along with a general understanding of professional trades, industry and construction and a willingness to learn, the following is required:

· A high school diploma or GED

· Exceptional Customer Service skills, with previous retail customer service and industry experience preferred

· Strong listening and communication skills, both written and oral

· A positive attitude and a polite and friendly demeanor

· Detail orientated and organized

· Computer skills with proficiency in MS office and Windows

· Reliable transportation to and from work, valid driver’s license

What we offer:

• Extended health and dental benefits
• Full-time – Monday to Friday
• Comprehensive Training
• Opportunity for growth and advancement
• Fast paced and dynamic work environment

Job Type: Full-time

Salary: $17.00-$18.00 per hour

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• PENTICTON, BC: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Work Location: One location

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