Customer Service Specialist Job at City of Calgary
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary . City employees deliver the services, run the programs and operate the facilities which make a difference in our community. The City offers unique, diverse jobs and a variety of work locations. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As a Customer Service Specialist, you will manage a range of transactions and customer contact by acting as a source of information about the products and services provided. Primary duties include:
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Provide excellent customer service in a high volume contact environment; answer phones, respond to emails and online submissions, and provide face-to-face customer support as required.
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Process requested transactions including facility rental permits, changes/cancellations to permits, program registration, wait lists and withdrawals, point of sale transactions, pass sales and facility availability information.
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Document, track and collect payment of current and past due items; make and monitor special payment arrangements and issue refunds as required.
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Liaise between sports groups, not-for-profit organizations and individuals with Recreation and Social Programs, Parks and Open Spaces, and sport and school boards to ensure that customer requests and concerns are directed to the correct contact in an appropriate time frame.
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Participate in major customer group meetings and work with partners to review and enhance processes for customers and staff.
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Update and maintain elements of transactional system and customer account requests.
Qualifications
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A High School diploma or equivalency (for example: GED), plus job-related course work in Computers, Accounting, Finance or Communications.
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At least 3 years of customer service experience is required.
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An intermediate level of proficiency in Microsoft Office (Word, Excel, and Outlook) will be considered as assets.
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Working knowledge and previous experience using Motorola’s Customer Service Request 3-1-1 system and Intelligenz Solutions software will be considered as assets.
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You have exceptional customer service, strong interpersonal and well developed communication skills.
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Previous experience working in a high customer contact setting with minimal turnaround times is essential.
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You possess excellent attention to detail, time management and decision making skills, and the ability to work effectively with minimal supervision.
Pre-employment Requirements
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Successful applicants must provide proof of qualifications.
Union: CUPE Local 38
Business Unit: Recreation and Social Programs
Position Type: 2 Temporary (up to 18 months)
Location: 2808 Spiller Road SE
Compensation: Pay Grade 7 $33.33 - 44.60 per hour (2023 Rates)
Days of Work: This position works various days and
hours based on departmental needs.
Hours of work: Up to 20 hours per week.
Audience: Internal/External
Apply By: December 22, 2022
Job ID #: 306698
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