ABOUT OUR COMPANY

ECCO Heating Products is a manufacturer and a full-service wholesale distributor of HVAC supplies and equipment with sixteen sales branches located in centers across Western and Central Canada. For over 60 years, ECCO has enjoyed continual growth and achieved market leadership in HVAC.

POSITION SUMMARY

The Customer Service Representative will be the main contact for assigned customers of ECCO Manufacturing. This role is critical for our business operations as it’s responsible for communicating with other ECCO Manufacturing departments to ensure an effective flow of information. The Customer Service Representative will perform all duties in a timely and orderly fashion to the best of their abilities and with the utmost due care, integrity and professionalism.

KEY RESPONSIBILITIES

• Regularly monitors and responds to phone lines as first point of contact for ECCO Manufacturing
• Responsible for maintaining a high level of professionalism with clients as first point of contact and working to establish a positive rapport with every caller
• Customer liaison regarding general inquiries, customer complaints, etc. to ensure follow up is carried through to customer satisfaction
• Follow-up orders in progress to ensure shipping dates are met; as well as contact customers when back orders are available
• Ensure all discrepancies are handled immediately
• Invoicing as required
• Participate in yearly inventory counts
• Update and maintain the Distribution Back Order Report and Outstanding Order Report (PRO25) on a daily basis
• Communicate regularly with ECCO Manufacturing's Scheduling & Purchasing Department to ensure a high order fill rate by maintaining efficient stock levels
• Maintain continuous communication with Procurement until an order is complete
• Report any accidents, incidents and near-misses immediately to the Operations Manager
• Pursue educational courses in-line with assigned duties in order to improve product knowledge
• Help in any other areas of branch operations as requested by the Operations Manager

QUALIFICATIONS

• Previous working experience in a customer service oriented role is a requirement
• Previous experience with data entry, order processing, and/or invoicing is an asset
• Minimum typing speed of 40 words-per-minute (W.P.M.) is an asset
• Strong computer skills, with the ability to multi-task data-entry and order processing efficiently
• Ability to work as part of a team and independently
• Ability to adapt/respond to different types of personalities
• Ability to prioritize, multi-task, and manage time effectively
• Resourceful team player who excels at building trusting relationships with customers and colleagues
• Excellent communication skills; high energy, enthusiastic with proven people skills, and problem solving skills

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• RRSP match

Schedule:

• 8 hour shift
• Monday to Friday

Application question(s):

• Are you legally authorized to work in Canada?

Work Location: One location

Please Note :
optimuspartners.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, optimuspartners.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.