Quality First Building Maintenance is expanding, and we are looking for a Customer Service Representative to join our team. The position is full-time, Monday to Friday 9am-5pm.

We provide monthly janitorial services to businesses within the Lower Mainland. You will be responsible for the total care of existing customers in a designated area and assist the Sales Team in the development of new business.

We're a team that thrives on each other’s success. We work hard, expect, and get results all while having fun. Join our team and be valued for your success and contributions.

Key Responsibilities:

• Manage inbound and outbound calls, and emails.
• Set up new accounts and prepare welcome gifts.
• Maintain your area’s customer data base and build sustainable & strong customer relationships.
• Assessing customer needs and implement corrective action if necessary to achieve customer satisfaction. Coordinate updates and changes to customer contracts.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines, and policies.
• Book appointments for the sales department. Meet personal/customer service team sales targets and call handling quotas.

The Position Offers:

• Training with our customer service CRM system
• Ongoing personal development
• Ongoing product and business training
• Stable employment in a great team environment
• Opportunity for advancement

Skill Set/Experience:

• Good computer skills with Excel, Outlook, & MS Office.
• Previous customer service experience
• Preferable experience in a call-centre environment.
• Strong written and verbal communication skills in English.
• Strong phone contact handling and active listening skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent communication skills and ability to work in team environment.

Our Benefits Include:

• Competitive guaranteed base salary (well above min wage)
• Unlimited obtainable monthly bonus
• Extended Medical-Dental benefits after 3 months

We thank you for your interest in applying for the customer service representative position at Quality First Building Maintenance Ltd and only candidates shortlisted for an interview will be contacted. Please apply online, no phone calls.

Job Types: Full-time, Permanent

Salary: $18.50-$20.00 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus pay
• Commission pay

Application question(s):

• Why do you want to work at Quality First Building Maintenance?

Education:

• Secondary School (preferred)

Experience:

• Customer service: 2 years (preferred)

Work Location: In person

Application deadline: 2023-05-15

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