Today, the LCI Education network is present on five continents, with 23 higher education campuses and some 3,000 employees who train more than 17,000 students around the world each year. From country to country, LCI Education favours the harmonisation of its programmes, which allows for greater flexibility, better control over the quality of its services and a deeper respect for the various cultures involved.

The rapid and sustained growth of the organization creates opportunities! You have the opportunity to join a fast-growing global organization, winner of Canada's Best Managed Companies program. You will join a dynamic, caring and cohesive team in a company whose main objective is to enable people to develop and reach their full potential. You will have the chance to shine and expand your horizons.

Reporting to the Director of Information Technology, the IT Technician will perform a variety of user support and Active Directory account administration tasks. This is an on-site position at Lasalle College.

Location: In person - LaSalle College - 2000 Sainte-Catherine W, Montreal, QC H3H 2T2.
Hours: Monday to Friday (7:30am to 8pm) - Rotating schedule with the IT team.

RESPONSIBILITIES

• Respond to requests and support enquiries by phone or email;
• Process requests from our centralized ticketing system Octopus;
• Support users in the applications and software used by the company;
• Configure, install and support software, computers, printers and other computer equipment;
• Ensure the proper functioning of the computer equipment and see to the maintenance and repair of the latter;
• Ensure the proper functioning of office software, including Office 365, assist users and ensure optimal adherence to LCI Education's standard collaboration tools;
• Administer user accounts.

REQUIRED QUALIFICATIONS

• College diploma (or attestation of college studies) in computer science;
• 2 to 3 years experience in technical support;
• Knowledge of Windows 10 and MAC operating systems;
• Experience in managing Office 365;
• Knowledge of networking and telephony technologies;
• Excellent verbal and written communication skills in French and English. Spanish is an asset;

PERSONAL AND PROFESSIONAL SKILLS

• Availability to work days and evenings;
• Knowledge of the Octopus ticketing system (an asset) or experience working with an equivalent tool;
• ITIL V3 certification (an asset).
• Excellent customer service;
• Ability to communicate verbally or in writing with users;
• Ability to explain technical issues to users with little technology expertise;
• Patience and courtesy;
• Energetic and motivated to succeed;
• Ability to manage priorities;
• Willingness to work flexible hours when required;
• Desire to learn and stay current with computer technologies.

BENEFITS

• International company established for over 60 years;
• Constantly growing network;
• Permanent, full-time position;
• Competitive salary;
• One day per week of teleworking possible;
• Continuous training program;
• On-site daycare;
• Group insurance, including EAP and telemedicine;
• Retirement savings plan;
• Health and wellness program (including yoga and cooking classes);
• Transport allowance;
• Company located in downtown Montreal, ideal for public transportation.

Do you want to contribute to innovative projects in collaboration with teams from all sectors? Do you dream of working for a Quebec-based company with a global reach? Do you want to join a diverse and human team that is looking to the future? What are you waiting for?

Please note that only selected candidates will be contacted. We subscribe to an equal opportunity programme.


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