We are looking for an AVP, Strategic Design & Delivery – Individual Customer & Advisor Network Technology.

Our Canada Technology leadership team is looking to hire an Assistant Vice-President who will report to the Vice President, Induvial Customer & Advisor Network Technology (IC&AN Tech). This role acts as the single point of engagement for thought leadership and design thinking that drive strategic technology enablers/services supporting the business unit, with a high degree of collaboration with other business and technology units.

The AVP, Strategic Design and Delivery will be accountable for enabling business strategy through the design, development and delivery of enabling technology solutions that achieve established business results. This AVP contributes to business strategies and sets the technology strategy and culture of the team..

What you will do:

• Develop an integrated and collaborative view with the business leadership team on how technology platforms can best deliver high quality service for our customers, employees and advisors.
• Accountable for collaborating and challenging Senior Leaders and Business Units to see the needs/functions of technology platforms while maintaining relationships that allows the Business Units to meet their priorities for the year.
• Be a visible change agent, a champion of diversity, equity & inclusion, and a trusted advisor.
• Lead in a manner that support strategic and daily operations of technology services while ensuring the efficient and effective use of financial and people resources.
• Drives business and technology innovation and delivery through proactive and timely evaluation and adoption of emerging technologies.
• Drive agile delivery practices; owns, manages and maintains backlog and prioritized stories
• Maximizes ROI by identifying and prioritizing process features based on business value
• Proactively work with internal clients and partners to understand needs and work to deliver creative solutions.
• Ensure leaders, employees and vendors work together to drive performance and that high expectations are delivered within the values of the organization.
• Attract, recruit, retain and motivate a team of high skilled professionals.
• Develop and/or support a skills upgrade and continuous learning plan to ensure talent is current and embraces new technologies that are coming into the marketplace.
• Ensure succession and retention plans are developed and executed on.

What you will bring:

• You will have demonstrated a high level of innovation, the ability to utilize and implement best practices, as well as creating new ways of working to achieve desired outcomes across a group.
• Demonstrated knowledge/experience in integrated Digital, AI/ML, workflow management, automation, cloud & modern architecture, and other technology (and process) levers
• You hold solid experience in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
• You have a track record of collaboration and influence when working in cross-functional teams in a highly complex organization, ability to lead and foster collaborative relationships, engage, and inspire the right outcome through partnerships and mutual respect
• You have demonstrated abilities to work with senior leadership on the development and delivery of large-scale technical projects and transformation work, building plans and managing progress reporting which provide visibility of work in progress
• You have a proven track record of technical thought leadership, and can demonstrate technical acumen in the space of process engineering and the stack required to support the capability
• Demonstrated knowledge/experience in various processes across an evolving enterprise
  • Previous experience of playing the role of a SME or process owner
• 5+ years’ experience specifically in digital technology, spanning the entire digital stack.
• Experience working in a large, complex organization with different leadership styles.
• An agile mindset and clear demonstration of leading by example.
• Experience in leading an implementation of workflow engine e.g. Appian would be an asset
• Science or Engineering degree; or equivalent work experience.
• Sound financial management knowledge and how that applies to technology delivery.

Capabilities:

• Senior technology leadership and driver of operational change through process engineering
• Demonstrated ability to work through change management as well as the rolling out new ways of working.
• Strong collaboration; ability to find the right balance between building relationships and driving necessary change.
• Strong decision making skill and the ability to make tough & timely decisions to achieve results.
• Budgeting and financial management consistent with Technology Business Management (TBM).
• Implementation of new tools, methodologies, techniques and principles, that will increase effectiveness, staff productivity and customer experience.
• Effective communications between Sr Leaders, peers, practitioners and vendors
• Responsible for attracting, retaining and developing employees in a diverse and inclusive environment. Will need to be able to understand the requirements and translate that into the appropriate resourcing needs.