Job Description

1. Coaching and Development

• Observes and coaches team members’ behaviors to maintain high standards of customer service and product knowledge.
• Acts as a role model in catering to the customers’ needs.
• Acts as a role model by promoting the website, store CRM, any loyalty program, marketing initiatives in place and direct ship.
• Fosters a vibrant, fun, energetic and enjoyable store environment.

2. Customer Service

• Demonstrates excellent floor leadership and has exceptional control of sales floor (customer service standards, fitting rooms, zone coverage, cash desk area) and monitors segment accountability results.
• Effectively builds and maintains a personal clientele and ensures all Sales Associates do the same.
• Demonstrates strong wardrobing skills by coaching and sharing knowledge on current fashion trends, product, and the customers’ unique needs.

3. Store Performance

Contributes to achieve all key financial objectives established by Laura Canada:

• Sales
• Closing ratio
• Hours

4. People Management

• Participates in recruiting top talent utilizing all Company recruitment tools.
• Delegates appropriate responsibilities to Sales Associates.
• Is responsible for the successful integration of all new Sales Associates through a thorough orientation, feedback and 3-month reviews.
• Understands Sales Associates’ career ambitions and partners with Management to develop required skills.
• Adheres to and ensures that all team members are aware of, understand and comply with all new and existing Company policies and procedures (e.g. Dress Code, Loss Prevention, Health & Safety and Human Resources).

Requirements

• Contagious passion for fashion and customer service
• A minimum of 2 years experience in a leadership role and passion for coaching and developing others
• Excellent communication and interpersonal skills
• Excellent problem solving skills
• Demonstrates initiative on an on-going basis.
• Open to feedback and implements change in a timely manner.

Job Types: Full-time, Permanent

Salary: $45,000.00-$53,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Paid time off
• Wellness program

Schedule:

• Day shift
• Evening shift
• Weekend availability

Supplemental pay types:

• Commission pay

Experience:

• Retail management: 2 years (preferred)

Work Location: In person

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