Your Opportunity:

Reporting to the Supervisor of Registration, Switchboard and patient Information & Health Information Records Management at the Canmore General Hospital, this Administrative Support III position is responsible for ensuring immediate access to patient information in order to facilitate healthcare treatment decisions, interviewing patients and/or their family members in person or by telephone, to positively identify patients and obtain their demographic and financial information. In accordance with the Provincial Registration Standards and Practices (PRSP), this front facing position is critical in verifying, validating, and entering patient information into Connect Care accurately. This position consistently applies Positive Patient Identification during the registration process to ensure accurate record linkage, support safe delivery of patient care, and reduce identify theft. This position is expected to communicate effectively to provide exceptional customer service to the patients, staff, and the general public. Other responsibilities include but are not limited to: Interacts with all internal and external stakeholders. Collects hospital fees for uninsured, out-of-country services, LTC accommodation fee’s and patient chargeables. Answer telephones/switchboard and assists with wayfinding. Train and mentor new clerks and students as required. Ability to manage multiple tasks with frequent interruptions in a fast paced/high stress environment. Maintains control of patient records to ensure immediate access, maintains integrity of Records Management. Frequent interruptions, juggling multiple tasks, and inquiries happening at once. Other duties as assigned in both Registration and Health Records Departments. Candidates will be tested for their knowledge of Medical Terminology and typing speed

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.