Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Job Description

The Opportunity

The BSC Application Processing team is responsible for the processing of all applications received via email, fax & MFT as well as ensuring that all error batches, DPS exception folder, Collapsed deals reports are resolved in a timely manner.

The Application Processing team will also complete other duties within App Processing team, DMS NIGO Queue, CSP Lender Operational Activities, Safety Catch returned mail

The Application Processing team is responsible to meet daily SLAs for all duties in App Processing team within set guidelines & keep good quality

The Application Processing Specialist is responsible for the following:

• Process all applications received via email, fax & MFT in DPS as well as clean up all error batches, DPS exception folder, Collapsed deals reports and ensure service levels are met on a daily basis.
• Manage all items coming to DMS NIGO Queue, communicate with broker & Lender related to NIGO & Mismatch items if required
• Handle task of pulling CSP Applications from lender portal- Merix and Strive
• Monitor or action on CSP Operational Activities- MFT/Flat files/ Collapsed /Lender 15 Reports /Incomplete Report
• Go to Oakville office and handle all received returned Safety Catch mail to Safety Catch Tool
• Participate in Projects for core BSC Inc. systems as listed below if required

DPS DMS BRMS AMS (SuperUser, MPPHub, CSP Status Centre) Safety Catch Tool

The Senior Application Processing Specialist would have advanced SME knowledge of all App Processing duties may additionally be responsible for the following:

• Monitor all App Processing team systems and report any PROD systems issue, and collaborate with BSC Prod Support for escalation resolution
• Update any internal procedures within App Processing Team if required
• As a SME assist with training of incoming new employees on App Processing duties
• Send out Daily Workload Distribution for App Processing Team
• Update any KPI reporting as required
• Participate in Projects for core BSC Inc. systems such as DPS, DMS if required

Job Requirements:

• Knowledge of system platforms and processes (DPS, DMS, AMS, BRMS, Safety Catch Tool)

• Previous experience in a data processing role

• Ability to work in a customer service, team-oriented environment

• Ability to quickly learn new technologies and tools

• Ability to work both independently and in a team setting

• Knowledgeable in the Mortgage Creditor Industry or ability to learn quickly

• Proficiency with Excel and Word

• Excellent analytical skills required

• Excellent communications and interpersonal skills with the ability to build relationships and maintain professionalism in all mediums (written & verbal skills)

• Knowledgeable in the Mortgage Creditor Industry or ability to learn quickly

• Ability to prioritize and escalate issues appropriately

• Team player oriented, energetic, creative, solution-oriented and thrive in a fast-paced and ever-changing environment

• Embrace the Manulife VALUES, Obsess About Customers, Do the Right Thing, Think Big, Get It Done Together, Own It & Share Your Humanity

Competencies:

• Ability to process a minimum of 30 to 35 batches per hour, 200 to 240 batches per day on average in DPS

• Ability to prioritize

• Efficiency & accuracy

• Excellent numeracy and problem-solving skills with strong attention to detail

• Outstanding organizational and time management skills with the ability to manage multiple tasks, work independently and set priorities to consistently meet right deadlines with a high degree of accuracy

• Knowledge of Mortgage Industry & clients

• Ability work in a fast-paced environment and collaborate with other key stakeholders and team members.

• Proactive approach is a must

• Excellent analytical skills required

• Intermediate to proficient knowledge of MS office suite (Excel, Word etc.)
  

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.
  

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.
  

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com .

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .