About MRU

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. Mount Royal has carved out a distinct niche by offering smaller class sizes, a robust liberal education and unique undergraduate programs. Currently, more than 15,000 credit students choose from 13 bachelor degrees and 38 majors.

Mount Royal University is located in the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in southern Alberta, which includes the Siksika, the Piikani, the Kainai, the Tsuut'ina and the Iyarhe Nakoda. We are situated on land where the Bow River meets the Elbow River. The traditional Blackfoot name of this place is "Mohkinstsis," which we now call the city of Calgary. The city of Calgary is also home to the Métis Nation.

Mount Royal University is committed to removing barriers and fostering the inclusion of voices that have been historically underrepresented or discouraged in our society. In support of our belief that diversity in our faculty and staff enriches the work, learning and research experiences for the entire campus community, we strongly encourage members of the designated groups (women, Indigenous Peoples, persons with disabilities, members of visible minorities, and diverse sexual orientation and gender identities) to apply and self-identify.

About the Department of Access and Inclusion Services

Creating an accessible, equitable and inclusive learning environment.

Mount Royal University is committed to access, equity and inclusion. Students who identify as belonging to one of the protected categories as defined by the Alberta Human Rights Act (AHR Act) are entitled to receive reasonable academic accommodations up to the point of undue hardship.

Our department assists the University in creating an accessible learning environment that encourages full participation in academic courses for students who are eligible for academic accommodations under the provincial human rights legislation.

Reasonable accommodations are tailored to the individual, flexible, and are determined by considering the barriers within the unique environment of a post-secondary institution.

We encourage student development and educate Mount Royal University about becoming a more accessible, equitable and inclusive learning environment.

About the Role

The Accommodated Exam Scheduler is accountable for accurately and efficiently scheduling upwards of 5000 exams per semester while maintaining exam integrity and communicating effectively with the Exam Facilitator, students, faculty, and Access and Inclusion Services Staff. The incumbent must be well versed in the diversity of exam accommodations for students who identify as belonging to one of the protected categories as defined by the Alberta Human Rights Act. As a first point of contact with students and faculty, the Accommodated Exam Scheduler requires a high level of customer service and communication skills to evaluate customer needs and facilitate accommodated exam writing while ensuring exam integrity. The incumbent will assist with invigilation of midterm exams (including tests and quizzes) and will assist with the invigilation of accommodated final exams. This includes but is not limited to: seating’s, proctoring, electronic monitoring, and exam troubleshooting. The incumbent will possess the ability to transition seamlessly between these customer service-based tasks and administrative scheduling duties.

This is a permanent full-time role working Monday to Friday, 7 hours per day.

Responsibilities:

• Accurately schedule a high volume of accommodated exams while simultaneously working in a fast-paced front facing office,
• Assist with invigilation of midterm exams, tests, quizzes, and the delivery of the accommodated final exam service working directly alongside the Exam Facilitator,
• Sort, review, and prioritize exam booking requests to ensure the timely processing of request approvals,
• Communicate the accommodated exam process with accuracy, caring, and respect to all MRU stakeholders,
• Send notifications regarding exam booking request deadlines, release of final exam schedule, and booking request deadline reminders, and late booking request procedures.
• Maintain emails, exam books, scheduling software, and track student specific scheduling needs on a day-to-day basis,
• Effectively triage and respond to customer needs in order to provide effective and confidential front-line service to Access and Inclusion Services’ diverse clientele,
• Provide exceptional support for delivery of integrated front counter services by cross training with the front desk team including the Accommodated Exam Facilitator and the Administrative Assistant,
• Communicate effectively to a wide range of stakeholders including the Exam Facilitator, students, faculty, and Access and Inclusion Services staff in person, over the phone, and through email as required.

Qualifications:

• Minimum 2-year diploma from a university or equivalent; degree preferred
• 12 – 18 months of directly relevant experience is required
• And/or equivalent education and experience
• Post-Secondary customer service experience desired
• Demonstrated experience working calmly in a fast-paced high stress environment
• Experience providing services to students who identify as belonging to one of the protected categories as defined by the Alberta Human Rights Act at a Post-Secondary level
• Exceptional attention to detail and accuracy
• Strong pattern recognition and puzzle solving ability required
• Ability to learn quickly and work both independently and within a team
• Ability to effectively multitask, work under pressure with distraction, and meet deadlines while maintaining confidentiality, and accuracy
• Demonstrate advanced critical thinking, problem solving, flexibility, and independent decision making skills
• High level of customer service, organizational, and problem solving skills
• Computer skills: highly proficient with MS Office (including excel and work), Google Suite; with required familiarity in Google Spreadsheets, and the ability to learn new software and database programs
• Genuine passion for student wellness and post-secondary education

What We Offer

Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions.

At Mount Royal University, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.

Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. Mount Royal University offers a competitive total compensation package including health and dental benefits, pension, health and personal spending accounts, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation center.

Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.

Union: MRSA

Classification: SAD05 - Administrative Support V

Salary: $45,312 - $57,383/year

Closing Date: June 2/2023 (interviews June 20 - 21)

A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number].pdf (ex. Smith, 999999.pdf).