LROCON

About the Opportunity

LRO is proud to be working with a prominent low-rise builder with a rich 30-year history building primarily in the Kitchener-Waterloo (KWA) Region. Well regarded for treating their employees with respect, their senior leaders have over 20 years of combined experience in the low-rise residential industry and are on the lookout for a warranty coordinator to join their team.

In this role, you will be performing QA and PDI assessments and inspections of finishes in newly constructed homes and coordinating closing dates and PDI schedules to ensure customer satisfaction.

Duties include but are not limited to:

• Coordinating and conduct pre-delivery presentations with home purchasers in compliance with the Tarion new home warranty program and Ontario Building code
• Conducting pre-delivery presentation with purchasers
• Documenting purchaser requests
• Efficiently completing all documentation, ensuring all information is accurately tracked in Newstar
• Ensuring all extras and upgrades are in the home
• Responding to the needs of the purchasers throughout the different phases of their new home buying experience
• Effectively and positively communicating and report progress and trade intervention requirements to on-site Customer Care Coordinator, Site Superintendent, and Construction Managers
• Preparing and providing weekly summary reports to include PDI appointments and schedules
• Assisting and following up on outstanding service work
• Coordinating pre-delivery presentations according to the construction schedule
• Participating in conciliation for identified warranty items as required to various sites
• Conducting inspections of sales offices and model homes. Ensuring work orders are issued to trades and follow up to completion
• Meeting with homeowners to review deficiencies and coordinating trades access to homes
• When not conducting QA’S or PDI'S must assist customer service with administrative duties such as filing, data entry, etc.

About You

The successful candidate will have the following:

• Proven ability to deliver exceptional customer service
• Ability to work effectively and professionally individually or in a team setting
• Excellent written and verbal communication skills
• Previous experience in the home construction service industry
• Knowledge of Tarion (new home warranty act) and OBC
• Knowledge of construction processes
• Demonstrated ability to manage conflict and convey solutions for problem resolution
• Valid driver’s license
• Computer knowledge and previous experience with handheld computerized system
• Newstar experience an asset but not necessary

About the Job

• This is a full time position based in the GTA. Working conditions are dependent on the ongoing priorities of the business and its developments
• Pay will be based on experience