Title: Volunteer Experience and Engagement Coordinator

Location: Remote, Burnaby, British Columbia

Employment status: Permanent, full time

Salary band: $48,343 - $60,429/year

The Canadian Red Cross (CRC), an iconic brand and one of the most inspirational not-for-profit organizations on this planet, is seeking a Volunteer Experience and Engagement Coordinator.

You have a passion for helping others, and want to work with other dedicated individuals? By applying, you are taking a big first step to be part of an exciting organization.

At the Canadian Red Cross, we are guided by our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.

Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons to apply, particularly Indigenous Peoples, persons with disabilities, racialized people, and people with diverse gender identities and sexual orientations, and others who share our values and contribute to fostering an inclusive and diverse workplace.

Working with the Senior Manager Volunteer Experience and Engagement (VEE) and/or designate the incumbent will work in conjunction with geographic program and service teams to build and support volunteer capacity, and enhance the experience and engagement of volunteers. They will support various facets of the volunteer resource management cycle including sourcing, orientation, onboarding, engagement, and recognition of volunteers and assist with various volunteer-related projects and committees.

In this role, you will:

Responsibility 1: Support sourcing of volunteers

• Under the direction of the Senior Manager VEE and/or designate,l utilize, and when necessary, adapt, national strategies and recruitment tools towards a targeted sourcing approach for identified communities, volunteer profiles and volunteer classifications for the identified geography.
• In conjunction with the Senior Manager VEE and/or designate, review and analyze a variety of data to understand the success of the applied sourcing approach and adapt it as required.
• Participate in meetings with the Senior Manager and/or designate and program leadership to formulate and review success of sourcing outreach strategies and activities.
• In partnership with program leadership, conduct program information sessions to provide a high-level overview of volunteer role expectations, commitments, and organizational understanding.
• Support and educate program personnel in local volunteer sourcing activities, promotion, and community awareness campaigns.

Responsibility 2: Support volunteer engagement

• Work with the Senior Manager VEE and/or designate and program team members to support activities related to engagement of volunteers based on the CRC’s Volunteer Engagement Strategy.
• Ensure that the Senior Manager VEE and/or designate is aware of any concerns or challenges that have been identified by volunteer supervisors or volunteers in relation to the volunteer experience (recruitment, onboarding, training, performance, engagement, recognition).
• Monitor the generic volunteer inbox assisting with responding to all general enquires or escalating when required.
• Collect performance reviews and distribute them to program coordinators; flag promotions and/or support to volunteers requiring additional training for future assignments/deployments. Escalate more complex reviews to Senior Manager VEE and/or designate.
• Conduct and record volunteer exit interviews when requested.
• Conduct volunteer orientation sessions about the CRC structure, programs, and services available for volunteers.

Responsibility 3: Support recognition activities

• Support all facets of the CRC formal volunteer awards process that includes encouragement of nominations, communication, administrative duties, ensure accuracy of award nomination documents, and liaise with program volunteer supervisors to ensure smooth operation of the process.
• Collaborate with volunteer supervisors and nominators to ensure standards are followed all formal awards.
• Provide information and encourage submission of local, provincial, and national external awards.
• In collaboration with Regional and/or Provincial Recognition Committees, provide informational presentation regarding the CRC awards program.
• Support the Senior Manager VEE and/or designate with provincial formal volunteer appreciation events by actively participating in the planning committee.
• Promote and track provincial recognition activities to ensure volunteer events are scheduled and follow processes that meet CRC recognition standards. Provide guidance and tools to assist with the success of local/regional appreciation events.

What we are looking for:

• The minimum qualifications for this position include post-secondary education in volunteer management, social sciences, human resources, or community development with a minimum of three years experience, or a combination of relevant education and experience.
• Professionalism, credibility, and interpersonal skills to work collaboratively within a team and establish and manage productive internal and external relationships.
• Innovation and personal accountability.
• Strong customer service orientation and planning, organization, priority setting and negotiation skills to manage multiple, competing priorities.
• Demonstrated competency building, leading, and working collaboratively with teams including volunteer teams.
• Computer and numerical literacy, comfort working with databases.
• Fluency (speaking, reading, and writing) in English is essential.
• Ability to handle confidential and sensitive information.
• Commitment to the Fundamental Principles of the Red Cross Movement and model the core competencies of the CRC: team excellence, service excellence, accountability and results focused.
• Certification in or working towards a certification in Volunteer Management (CVA) is an asset.

Working conditions:

• Work is mostly performed in an office environment or as part of a virtual team working remotely from home. Must have an appropriate workspace at home to conduct work without interruption and respect confidentiality.
• Travel to conduct outreach activities and attend committee meetings.
• On occasion, may be required to work non-traditional hours; therefore, the ability to work on evenings and weekends will be required.
• Good internet connectivity is required.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

• At this time, the CRC has temporarily suspended our Covid-19 vaccination policy and does not require, but continues to strongly encourage full vaccination of all our personnel.

If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.