Hospital Manager – Vernon Veterinary Clinic

Do you have a passion for people and pets, and are looking for an exciting career change? Vernon Veterinary Clinic is looking for you! We are in search of a hospital manager who shares our vision of providing the best quality veterinary care for our patients and clients.

Job Summary

The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.

The Ideal Candidate

The ideal candidate has a strong understanding of human resources, finance and budget management (such as P&L, COGS, and EBIDTA experience). The ideal candidate will also have strong organizational skills, team building skills, and prioritizes goal setting and achievement. We are pleased to offer a positive and inclusive environment, and good work life balance!

Knowledge and/or experience in the following areas

• 
  Multi-functional operations including budget and labor management.
• Manage time and tasks appropriately and remain flexible with assigned duties.
• Supervisory and leadership experience.
• Reporting and data analysis.
• Problem-solving and resolution management skills.
• Interpersonal skills with staff and clients; works well in a team environment.
• Customer service strategies and effective marketing techniques.
• HR policies and protocol development.
• Staff management including coaching, developing, and motivating staff.
• Assist in hiring processes of all support staff.
• Conduct performance appraisals.
• Delegate responsibility and achieve results with hospital team members.
• Model a professional and courteous manner with staff and clients.
• Have strong management and leadership skills with the ability to set priorities, delegate, motivate and develop the hospital and team to become top performers in the community.

Qualifications:

• 3-5 years of experience in a manager role, including customer service experience.
• Work exposure to all aspects of a business enterprise, with demonstrated competence in budgeting and financial reporting and in staff management.

At NVA Canada diversity and inclusion are an important part of our everyday reality. We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation or disability.