Job Summary:

We are looking for an organized and motivated Tenant Services Coordinator to provide a positive experience for our Tenants from move-in to move-out. The Tenant Services Coordinator will perform administrative and organizational duties such as handling all tenant maintenance requests, providing repair estimates to owners, scheduling incoming/outgoing and preventative maintenance inspections and being the point person for tenant relations.

To be successful as a Tenant Services Coordinator you should have excellent organizational and interpersonal skills. An outstanding candidate will also be able to demonstrate the ability to work independently and able to effectively deal with time-sensitive issues.

Job Responsibilities:

Manage Tenant Maintenance Requests

- Log all requests into CRM Tool and manage requests submitted through Tenants Portal.

- Respond to Tenant requests within 2 hours during normal business hours (9am – 5pm) or the beginning of the next business day for requests received during non-business hours.

- Monitor and manage progress with Jobs in CRM Tool.

- Dispatch an External Contractor for specialized repairs and ensure the work has been completed.

- Actively manage the Dashboards in CRM Tool to ensure Work Orders are flowing through the system and being completed in a timely fashion.

- Provide detailed estimates to owners for required maintenance work.

Inspections

- Schedule Incoming/Outgoing and Preventative Maintenance Inspections.

Tenant Relations

- Be the point of contact for our Tenants during normal business hours.

- May be required to be on call for emergency after hour calls.

Other Requirements

- Process Improvement

- Other administrative tasks as required.

Qualifications:

· Ability to work independently and in a team environment.

· Excellent communication skills, both verbal and written.

· Strong organizational and time management skills.

· People-oriented, dedicated to customer service, extremely organized and attentive to detail

· Proficiency in Microsoft Office and other CRM tools.

· Experience in administrative assistant roles, real estate or property management is an asset.

Job Type: Full-time

Salary: $18.00-$20.00 per hour

Benefits:

• Work from home

Schedule:

• Monday to Friday
• On call
• Weekend availability

Experience:

• Property management: 1 year (preferred)

Work Location: Remote

Application deadline: 2023-01-22
Expected start date: 2023-01-30

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