Our Digital & Technology team wakes up every day with one goal in mind – to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let’s make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity:

Technical Operations has an exciting opportunity for you if you are striving to work in a motivating, dynamic, fast-paced environment as a Technical Specialist. We are looking for a responsible and passionate individual who will support the National Headend Operations team. This is your chance to demonstrate your skills and competencies in a rapidly changing equal opportunity environment. We look forward to meeting with you and helping you succeed in this opportunity.

Supporting all channels your accountabilities will include:

• Lead the development and continuous improvement of, headend-related processes and procedures for Incident Management, Change Management, Problem Management, Preventive Maintenance, Operational Acceptance, Spares Management, and Security.
• Identify opportunities and drive improvements in reducing MTTR, to improve customer experience or reduce waste.
• Work with other departments such as Technology, Engineering, Planning, NOC, Platform, and others to participate in or initiate cross-functional team initiatives to drive continuous improvements.
• Identify chronic headend issues and drive the root cause analysis then resolution by working with the Platform teams and vendors as required.
• Work with Equipment Engineering and Network Implementation to evolve the headed equipment and/or installation standards and ensure compliance with the standards.
• Ensure the required documentation and tools to effectively support the existing services, equipment, and facilities are available and updated as required.
• Establish headend training and test equipment requirements, identify gaps and develop a plan to address the gaps to effectively support existing services and technologies including a training plan and maintaining a job aid for new hires.
• Identify the requirements for tools, test equipment, training, spares, and standards for new services and technology introduction.
• Assisting in the preparation and managing of operating and capital budgets.
• Monitoring all key network performance metrics and objectives as assigned under Performance, Finance, Customer Focus, and Process platforms.
• Build an understanding of industry trends and contribute to the implementation of standards and practices for areas of domain expertise.
• Prepare impactful presentations on products and solutions and present them in front of internal and external partners.

What you will bring:

• Previous Cable Headend experience is required.
• Knowledge of Cable Labs, CSA, and utility standards.
• Knowledge of RF and fiber optic architecture and the maintenance processes.
• Strong organizational, communication, and presentation skills.
• Demonstrated ability to manage multiple projects and work streams.
• Deep technical expertise and strong problem-solving and data analysis skills.
• Excellent verbal and written communication skills with the ability to deliver complex technical information clearly and concisely to a variety of audiences.
• General understanding of the company’s overall business operations and products.
• Quality Management designation or a commitment to quality performance and teamwork across multiple disciplines.
• Project Manager designation or you are detail-oriented with an aptitude for tracking progress across many disciplines.
• Program Manager designation or demonstrated leadership skills in strategy and planning.
• An agile mindset supporting an agile working environment.
• Travel may be required throughout the province(s).
• Post-Secondary education preferably in a technical or engineering discipline preferred.

Schedule: Full time

• Our people are at the heart of our success
• Our customers come first. They inspire everything we do
• We do what’s right, each and every day
• We believe in the power of new ideas
• We work as one team, with one vision
• We give back to our communities and protect our environment