About the Company

Our client, in the medical industry is currently embarking on a technology, business and operational transformation. If successful, you will play a vital role in the integration of several key systems and applications, as well as the upgrade and roll out of the organizations key client platform! Our client is on a massive trajectory of growth and profitability. Don't miss out!

About the Opportunity

• Oversee a team of Implementation Specialist who manage clinical software Implementations to veterinary practices throughout
• Canada from initial practice contact through to post implementation review
• Ensure all processes relating to the implementation are followed correctly and to set deadlines and having full awareness of the status of each process, escalating any issues where necessary
• Lead, motivate and coach roll out teams, ensuring implementations are smooth and successful
• Ensure any changes landed within our practices are done so empathetically, and expectations are set at the earliest opportunity
• Collaborate with peers to continually feedback and improve the roll out processes
• Liaise with and shape strong working relationships with 3rd party
• Main and first point of contact for the practice throughout the implementation process
• Liaison between the practice and other internal departments and 3rd party suppliers
• Ensure data migrations are timely and accurate
• Main point of contact for practice staff for all implementation tasks and liaison between the practice and other departments/ 3rd parties where necessary
• Reporting any potential issues to the Lead Implementation Manager
• Post implementation review and feedback
• First point of contact during final rollout processes prior to and during system go live
• Maintain and update all implementation documentation for each implementation
• Manage go live issues, raise tickets in Zendesk and handover to ELS
• Initial planning and preparation including discussing each implementation with the project manager, product owner, clinical staff and stakeholders
• Hold remote initial meeting with key practice staff
• Collect initial data extract for test migration
• Create implementation pack and liaise with 3rd party around data migration requirements
• Follow implementation approach document
• Data testing and validation on test extract
• Liaise with 3rd party around hardware installation
• Ongoing communication with practice around implementation plan
• Pre-Implementation tasks including collecting and manipulating import documents into the required format
• On site attendance at practice for some implementation go live days
• If not on site, be first point of contact for all issues on day of go live
• Attend remote post implementation meeting with practice staff

About You

• Enterprise software implementation experience required
• Excellent communication skills, with the ability to tune style and approach to create great relationships with a diverse range of personalities
• Experience in a customer facing role
• Project Management accreditation would be beneficial
• Proficient in Microsoft Office/O365 (esp. Excel)
• Experience in auditing data quality
• Management of 3rd party suppliers
• Excellent organizational and time management skills
• Valid driving license
• Willingness to travel across Canada when required with overnight stays

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote # 340051.

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.