SERVER ANALYST / SYSTEM ADMINISTRATOR (Microsoft 365 / IT Security)

Requisition #: R22-2661

Location: Remote (candidate must reside in Alberta)

Engagement Type: Contract

Number of Resources required: 5

Rate: Up to $57 per hour

Term: 18 months (December 12, 2022 to June 30, 2024) with 6-month extension

Hours per day: 7.25

Estimated Overtime/Standby per month: 15.00

Submit to Tri-global: December 3, 2022 (on or before 2:00 PM Mountain Time)

Closing Date: December 5, 2022 (10:00 AM Mountain Time)

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Tri-global Solutions Group Inc. is seeking five (5) Intermediate Server Analyst to join our Security Administration team at Service Alberta (Government of Alberta) to support day-to-day operations within clients' centralized Windows Active Directory and Microsoft 365.

The successful contractor(s) have an anticipated December 12, 2022 start date for an 18-month contract (ending June 30, 2024) with 6-month extension available (total contract term up to 24-months).

NOTES ON LOCATION: Resource will work remotely. Work must be done from within Alberta, due to network and data security policies. Standard Hours of work are 08:15 – 16:30 Alberta time.

Please review the project overview and requirements below. If you meet the requirements and are interested in submitting for this role, please reply to this job posting.

If you know other consultants who may be interested in this opportunity kindly share this job posting.

Thank you.

Warm regards,

Jesse Smith

Tri-global Solutions Group Inc.

Melton Building - 3rd Floor

300, 10310 Jasper Avenue NW

Edmonton, AB T5J 2W4

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PROJECT OVERVIEW

Reporting to the Security Administration Team Lead within the Infrastructure and Service Management Technology Support and Operations, this contracted resource shall be responsible for day-to-day operations within the GOA centralized Windows Active Directory (ADS). This includes object creation and maintenance, maintenance of user access to network resources, file permissions and security, reporting, development and modifying of administrative guidelines and processes, etc.

The Security Administration Team is responsible for the administration of Microsoft 365 email resources such as mailboxes, distribution groups, and related services. The resource may also be responsible to provide technical support and solutions for ministries' data and resources on the GOA Domain. This includes providing training, support and overseeing other Security Administration Team members' activities, participation in ministry and internal projects, attend project meetings and work with the GOA and external ministry technical teams. Delegation of administrative authority to ministries is done by this team.

The Security Administration Team defines the guidelines used by the various organization unit administrators in each Ministry. The latter can grant access to users within their ministries and must ensure new or unusual requirements are reviewed by the Security Administration Team Lead. Excellent communication skills (both verbal and written), and a proven ability to function on an individual basis and in a team/group environment are required.

NOTE: Some evening and weekend work may be required.

ADDITIONAL DETAILS

• Adhere to existing GoA established policies, procedures, standards, guidelines and practices.
• User account (ID) creations, maintenance and deletions for access to network resources.
• Maintenance of Exchange email resources such as mailboxes, distribution groups, Global Address List updates and related services.
• Implement and maintain user security and folder permissions.
• Provide adhoc reporting of same.
• Manage security group membership to provide access to files and folders for network applications and shared data.
• File and folder moves, restructuring and permission setting.
• Respond and resolve customer incidents/service requests pertaining to Domain and Exchange administration.
• Some project work as required.
• Development and modification of domain and exchange administration documentation, processes and guidelines.
• Assist in active directory clean up as necessary.

DESCRIPTION OF SERVICES

Responsible for proactively maintain and improve the server core infrastructure functionality and to work within existing procedures and guidelines to meet client business requirements.

• perform problem diagnosis, troubleshooting and resolution.
• perform hardware and OS installations, migrations and/or upgrades.
• plan for software and hardware upgrades and/or migrations.
• develop and maintain documentation.
• maintain operating systems and associated infrastructure software.
• develop system related procedures.
• provide cross training and knowledge transfer to other server team members on relevant aspects of hardware and software support.

MANDATORY SKILLS

- The proposed resource must meet or exceed one of the following: (6+ years)

• University graduation in computer science or a related discipline and 2-yr User Account Administration (UAA) experience;

OR

• 2-yr diploma in computer science or a related discipline and 4-yr UAA experience;

OR

• 1-yr certificate in computer science or a related discipline and 5-yr UAA experience;

OR

• 6-yr UAA experience

- Experience using Windows 2016 Active Directory to manage all objects for a large-scale environment (over 5000 users) (3+ years)

- Experience creating local and global security groups and applying permissions to access files, folders and resources on Windows 2012 servers (3+ years)

- Experience using Microsoft Exchange Administrator and/or administering objects in Microsoft 365 to manage email accounts, shared mailboxes, distribution lists, and public folders (3+ years)

- Experience with a problem tracking software and process workflow such as, BMC Remedy AR System, Service Now (3+ years)

- Previous experience in a role which required a strong understanding of New Technology File System Permissions and best practices (3+ years)

- Ability to work evenings and/or weekends as required

- Candidate MUST reside in Alberta, due to data security policies (data cannot be stored or accessed outside of the province)

DESIRABLE / NICE TO HAVE SKILLS

- Experience with 3rd party utilities such as Dell Security Explorer 9.6 (1+ years)

- Experience creating accounts using Active Roles 7.3 Console (3+ years)

- Experience with scripting tools, such as PowerShell (1+ years)

- Experience with LDAP Query software (rADium) (1+ years)

- Experience with Robocopy (1+ years)

- Experience with Remote Access software (VPN, Citrix, MFA, Remote Desktop, VDI) (1+ years)

- Familiarity with Microsoft Office suite, Office 365 (3+ years)

- Familiarity with the GOA IT infrastructure, business direction, strategies, shared service initiatives and/or applications (2+ years)

- Experience working in the Government of Alberta Domain environment or an environment of equivalent size and complexity (1+ years)

WHY WORK WITH TRI-GLOBAL?

This role allows you to grow your professional work experience and skills in a dynamic environment. Tri-global is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Job Type: Full-time

Salary: Up to $57.00 per hour

Benefits:

• Work from home

Schedule:

• Monday to Friday

Application question(s):

• Confirm the following:

• Ability to work evenings and/or weekends as required

*Confirm by replying "YES" if in agreeance of mandatory requirement*

• You MUST reside in ALBERTA to apply to this role.

Confirm that you are based within Alberta by replying "YES".

Note: Candidates outside of Alberta are not eligible to apply for this role.

*If you reside OUTSIDE of Alberta, you are not eligible to apply to this role due to the client's network and data security policies.**

Experience:

• user account administration: 6 years (required)
• Win2016 AD to manage all objects in enterprise (5000+ users): 3 years (required)
• creating local/global security groups & applying permissions: 3 years (required)
• Exchange Administrator and/or administering objects in O365: 3 years (required)
• problem tracking software (Remedy AR System or ServiceNow): 3 years (required)
• strong understanding of NTFS and best practices: 3 years (required)
• 3rd party utilities such as Dell Security Explorer 9.6: 1 year (preferred)
• creating accounts using Active Roles 7.3 Console: 3 years (preferred)
• scripting tools, such as PowerShell: 1 year (preferred)
• LDAP Query software (rADium): 1 year (preferred)
• Robocopy: 1 year (preferred)
• Remote Access software (VPN/Citrix/MFA/Remote Desktop/VDI): 1 year (preferred)
• familiarity with the Government of Alberta IT infrastructure: 2 years (preferred)

Work Location: Remote

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