Grafton Apparel believes everyone deserves to look great! We fit your body, your budget, your style and with the confidence you get when you look and feel great!

Grafton Apparel Ltd., owner and operator of Tip Top, George Richards & Mr. Big & Tall Menswear is a Canadian company that has been in business for over 100 years. Taking its strength from over a century of heritage, today Grafton Apparel remains committed to the retail clothing industry by responding to the ever changing demands of the market. Not only do we understand the needs of our customers, we understand the needs of our people too! We are truly committed to both our employees and our customers – a company that you will be proud to work for. Come join the team at Grafton Apparel where we are always looking for motivated, collaborative and product-driven individuals who are passionate about fashion and looking to grow and develop within our company

As the Store Manager you are responsible for the success of your store. Reporting to the Regional Manager, you will work with your team to deliver an outstanding experience to achieve sales & productivity goals

What we offer:

• Comprehensive benefits package including dental, extended health care, life insurance and a health spending account
• EAP Program because we care about your well being
• A fun environment! We like having a casual vibe while we take care of business
• Learning opportunities to help you grow and progress your career
• An unbelievable employee discount – too good to post!
• A chance at “Grafton Gold”, our recognition program for top performers

What you will do in this role…

Lead a team that wants to win

· Develop your team’s sales skills by modelling best practices & techniques

· Identify training and developmental opportunities, work with individuals and partners to address gaps and build on strengths

· Recruit for vacancies, leverage business partners as required

· Create a positive work environment for your team

Create a customer-centric environment

· Ensure the customer is always prioritized

· Develop your team’s customer service skills by observing, working side-by-side and providing in-the-moment coaching

· Identify opportunities for development and training to build skills and to enhance the customer experience in store

· Solicit feedback from associates and customers and take action to resolve any issues

· Conduct regular competitive shops to gain market insights

Operate like an owner

· Maintain visual and display standards as directed

· Manage the payroll budget

· Research and share product knowledge, trends and other industry-related information

· Ensure stock is received and presented efficiently and effectively, communicate opportunities with partners

As an ideal candidate, you are an individual with…

· Passion for leading a team

· Great customer service and a sense of urgency

· Resilience and energy

· Ability to make timely decisions

· Must be able to multi-task

And your qualifications include…

· Retail Store Manager experience is a plus!

· Post-Secondary education

Grafton Apparel is committed to providing an inclusive and accessible candidate experience. We will work with you on an individual basis to meet any reasonable accommodation needs. Please let us know if you require any accommodation to participate in the recruitment and selection process.

#GA2023

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Store discount

Flexible Language Requirement:

• French not required

Application question(s):

• Are you eligible to work in Canada?
• What is your salary expectation?
• Have you interviewed with any of our stores (Grafton Apparel, Tip Top, George Richards, Mr. Big & Tall)

Experience:

• Retail Store Manager: 1 year (preferred)

Work Location: In person

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