Software Architect Job at RingCentral
Advanced Solutions Architect (Contact Center)
MUST speak French and English
Remote anywhere in Canada. Quebec preferred.
Say hello to possibilities.
It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We’re currently looking for an Advanced Solutions Architect (Contact Center)
You who will be focused on designing and integrating RingCentral solutions within client operations. This role requires expert level software architecture skills, client interactions to understand all requirements, and translation of those requirements into an optimal client outcome. Candidates must have proven skills designing, consulting, documenting and implementing cloud solutions for Contact Center and Unified Communications to address complex business issues. The Advanced Solutions Architect will have a strong technical background, excellent IT leadership and problem-solving skills, process design experience and possess the ability to develop consensus around a unified architectural vision. Successful candidates will present a portfolio of previous work during the interview process.
To succeed in this role, you must have experience with and be responsible for:
- Taking the role of design authority for architecture and integration consulting across RingCentral UCaaS and CCaaS platforms.
- Requirements discovery and analysis, formulation of solution context, identification of solution alternatives and their assessment, technology selection, and design configuration.
- Document technical designs and migration plans to support the transition from legacy platforms to RingCentral platforms.
- Socialize technical architectures among customer organizations within Business, IT, and Operations.
- Excellent communication, change management and presentation skills.
- Knowledge of customer engagement technologies via Voice, Video and Omnichannel communications and the associated data network requirements for optimal performance.
- Define necessary solutions and plans to ensure projects and solutions fulfill the company's business strategies.
- Analyze business requirements and client issues to develop appropriate technical solutions.
- Inspect customer data and voice networks as well as application environments. Assist customers with modeling, analysis, and planning.
- Prototype novel solutions to prove technical feasibility and develop implementation documentation for proposed solutions.
- Consulting services includes conducting workshops, whiteboard discussions and presenting technical solutions to build consensus on RingCentral migrations.
- Ensure deals/solutions are aligned with portfolio objectives and best practices.
- Interface and work with key internal groups to improve client experience and support introduction of new product features.
- Provide market feedback and suggest product improvements to Product Management.
- Engage with RingCentral’s established sales enablement business processes to streamline qualification, pricing and transition to project execution while minimizing disruptions to the business and improving quality of deals.
- Support technical scope writing in Professional Services Statements of Work.
- Assist with and provide technical leadership during customer escalations to solve technical challenges.
- Keep technical skills updated and remain proactively aware of industry events & trends.
- Travel as necessary to support Sales and Services (up to 15%).
- Ability to multi-task and work in a fast-paced, quick-changing environment.
Desired Qualifications:
- 7+ years of experience with a minimum 3 years in a Customer Engagement Solution Architecture role.
- Significant professional services experience deploying multichannel Contact Center projects including IVR/ACD development and integrations, self-service call flows, reporting, recording, storage, WFM, QM and analytics.
- CXOne deployment experience, at least 1 year hands-on, leading engagements.
- Strong background in application development, focusing on web, cloud and customer engagement technologies.
- Basic understanding of web front-end technologies, such as JavaScript, HTML5, and CSS3.
- Excellent knowledge of software and application design and architecture, with emphasis on RESTful API architecture and integrations.
- Demonstrated knowledge and expertise with at least one contemporary programming language such as: Node.js, Python, Ruby, PERL, Go, C#, etc.…
- Technically fluent with multiple database technologies involved to deliver a differentiated customer experience in the Contact Center environment.
- In-depth knowledge of data networking and routing fundamentals is required.
- In-depth knowledge of telephony fundamentals including Carrier features, SIP and WebRTC.
- Hands-on administrative experience with Amazon Web Services, Microsoft Azure and Google Cloud Platform.
- Demonstrated technical leadership on Unified Communications and Contact Center projects.
- Knowledge of all phases of software development including design, coding, testing, debugging, implementation, and support of large-scale, business centric and process-based applications.
- Design solutions using enterprise architecture methods and modeling tools such as TOGAF and Archimate.
What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
Comprehensive medical, dental, vision, disability, life insurance- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
- 401K match and ESPP
- Flexible PTO
- Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
- Paid parental leave and new parent gift boxes
- Pet insurance
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Rocket Lawyer services that provide legal advice, document creation and estate planning
- Employee bonus referral program
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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