Home Instead is a franchise-based network that is committed to providing dependable, compassionate elderly care services such as personal care, Alzheimer's & Dementia care, companionship and home help.

Are you a Social Worker with a background in sales? Do you have experience with increasing revenue through building genuine, trusting client relationships? Would you like to join an energetic team who is committed to collectively enhancing the lives of seniors in our community? Home Instead is currently hiring for a Social Worker to support client care and sales for our Etobicoke location. The schedule for this position is 8:30am-5:00pm (Monday-Friday) and will require flexibility to work some Saturdays and evenings as required.

The Social Worker is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/CAREGivers introductions and quality assurance visits. They use the consultative sales approach to determine each individual client’s needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.

As the Client Care Coordinator, you will:

• Meet with potential clients and family members in the community to discuss their needs and provide solutions in the form of a plan of care
• Conduct care consultations as needed following the consultative sales process
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service
• Work with other team members to coordinate various aspects of a client’s care
• Conduct client/CAREGiver introductions with every new client and every new CAREGiver
• Develop a Quality Assurance frequency plan to ensure each client has QA visits and calls
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through Quality Assurance visits
• Demonstrate open and effective communication with clients, family members, Management, colleagues, and CAREGivers
• Once training is completed, will be part of the on-call schedule
• Other duties as assigned by Management

Job Requirements:

• One year experience in home care, health care or senior-related industry
• Must possess a valid driver’s license, auto insurance and have access to vehicle
• Provides top notch customer service to internal and external customers
• Self-motivated and sales driven
• Thrives in a fast-paced environment and is an expert in multitasking
• Highly organized with special attention to detail
• Basic to intermediate level of experience with Microsoft Office applications

What We Offer:

• Competitive salary and incentive program
• In depth training and development programs to help you succeed in your career
• Group benefits program
• RRSP with company match
• Great company culture
• The opportunity to have a positive social impact in the community

Home Instead requires proof of full vaccination against COVID-19 from all employees, with the exception of those who require accommodation under applicable human rights legislation.

Home Instead welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.