Looking for an experienced service advisor for a busy automotive dealership in Lloydminster.

We know that to be successful we need the best people to curate exceptional experiences for our customers. We aim to be the destination for top talent and are committed to providing our employees with meaningful and challenging work, an engaging and collaborative environment, recognition for performance, and opportunities for growth and advancement.

What We Offer

Competitive wages
Ongoing training
Clean working environment
Fast paced, busy Service Department
Up to date equipment
Health and dental plan

Your Opportunity

We are looking for a Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team! You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership.

Your love of the automotive industry, cars in general and dealing with the public coupled with your commitment to delivering the highest level of customer service, while overcoming day to day obstacles will ensure your ultimate success as a Service Advisor.

Your Key Responsibilities

* Own providing exceptional customer service to our valued clients by exceeding their needs and expectations.

* Answering incoming phone calls and inquires related to vehicle servicing.

* Meet and greet customers arriving for service appointments.

* Create quotes and work orders for vehicle repairs.

* Consult with automotive technicians regarding required repairs and or maintenance work and provide repair options to our clients including providing clients with in-depth information about available aftermarket and OEM part options.

* Provide the clients with regular information and updates regarding the status of vehicle repairs.

* Work with the parts department to determine parts availability and scheduling of future service appointments.

* Complete and close repair orders.

Review the repair order and service performed with the client after the service has been completed.

Your Capabilities and Credentials

High School Diploma.

Minimum of 2 years of experience in a customer service or sales capacity, preferably related to the automotive industry.

Mechanical inclination and a working knowledge of “how cars work”.

Ability to be professional and deliver exceptional service to clients.

A well-defined sense of diplomacy, including negotiation and conflict resolution skills.

Excellent verbal/written communication, combined with the ability to interact and gain the support of senior leadership and other decision makers.

Strong organizational and time management skills.

Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets.

A person who is a team player, of high integrity who is trusted by others and consistently honors their commitments.
Detail oriented, self-motivated and resourceful.

Excellent skills in Word, Excel and PowerPoint. Highly skilled in standard office software (MS Office, SharePoint, etc.).

Knowledge of PBS computer operating system or similar systems would be considered an asset.

Must possess a valid driver's license and a safe driving history.

Job Type: Full-time

Additional pay:

Bonus pay
Commission pay

Benefits:

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off

Schedule:

8 hour shift
Monday to Friday
Weekends

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Experience:

• service advisor: 1 year (preferred)
• Customer Service: 1 year (preferred)

Work Location: One location

Expected start date: 2022-10-18

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