On May 5, 2021, Toronto City Council approved the creation of the Toronto Seniors Housing Corporation (“TSHC”) to provide seniors with safe, well-maintained homes and improved living conditions, services and experiences. TSHC will interact with and support senior tenants in new ways, with the goal of ensuring seniors can age in place with dignity and in comfort. On June 1, 2022, all 83 Toronto Community Housing Corporation (“TCHC”) seniors’ buildings transitioned to be managed by the new Toronto Seniors Housing Corporation. The new corporation will continue to be focused on meeting the needs of senior tenants through the Integrated Service Model.

TCHC will continue to own the buildings and be responsible for major capital. TSHC will lease the buildings from TCHC and be responsible for minor capital and maintenance. TSHC will be entering into agreements for shared services where appropriate with TCHC and TSHC will be focused on tenant facing issues, including health and social supports.

Please be advised that this opportunity is for Toronto Seniors Housing Corporation and not Toronto Community Housing.

In addition to a great job opportunity to help Toronto's Seniors live with dignity and safety, Toronto Seniors Housing offers:

• Competitive Benefit Package
• Defined Benefit Pension plan with 100% employer matching
• Three weeks paid vacation and four personal days
• Employee Assistance Plan
• Fitness Membership discount
• Annual Tuition Reimbursement

Position Summary

The Senior Consultant, Corporate Communications provides senior-level communications consulting services and counsel to support corporate and internal communications with Toronto Seniors Housing employees, tenants and social housing applicants. The Senior Consultant plans and implements corporate communications and public relations strategies and activities to inform and engage employees, enabling them to provide better customer service, and to provide tenants and applicants with clear, timely and accurate information.

Responsibilities

Provides senior-level communications consulting services and counsel

• Provides communications consulting services and counsel to support corporate communications strategies aimed at employee, resident and applicant audiences
• Proactively identifies corporate communications and public relations opportunities and risks, and develops and implements communications strategies to maximize these opportunities and minimize risks
• Provides communications planning and project management services for priority corporate and internal communications initiatives (e.g., the annual report, organizational realignment, pilot programs to improve services to tenants and applicants, etc.) as identified in the company’s strategic plan
• Ensures that communications products and activities abide by the translation policy and legislative (e.g., AODA) commitments of Toronto Seniors Housing
• Monitors and measures the effectiveness of communications projects, vehicles, tactics and practices
• Represents Toronto Seniors Housing interests with community agencies and private sector partners in planning and executing joint corporate communications strategies
• Supports and works with managers and staff throughout the corporation to build and sustain positive relationships with stakeholders and partners

Develops communications products and tools

• Writes, edits, designs and develops, or oversees the development, of a range of print and digital communications products, support tools and templates that promote effective communications of Toronto Seniors Housing’s mission, vision, values, strategic priorities and brand
• Recommends and develops improvements to the Toronto Seniors Housing’s external websites and intranet that promote better communications and service excellence
• Liaises with external consultants and vendors hired during peak periods, to ensure work is completed on time and according to contract specifications
• Provides communications counsel, editorial services and advice to assist Toronto Seniors Housing with preparing presentations, talking points, speaking notes and handouts for internal use, to ensure maximum clarity, effectiveness and consistency with corporate objectives and brand identity

Provides mentorship to communications team members

• Leads, supports and mentors some work of Toronto Seniors Housing team members and others as assigned by the Manager
• Liaises with colleges and associations to recruit suitable students for short- term work placements and internships

Other duties as assigned and required

• Provide communications leadership, services and counsel on corporate projects to improve customer service, apply innovations and manage organizational change, as assigned and required
• Assists with updating content on Toronto Seniors Housing’s websites, intranet and other digital platforms, as assigned and required
• Assists with the distribution of employee communications messages through the company email and other channels, as assigned and required

Qualifications

• Degree from a recognized university or college in corporate communications, public relations, marketing communications, business communications, journalism or English, or equivalent combination of post-secondary education and on-the-job experience.
• Minimum of 5 to 7 years of corporate communications/public relations experience, with at least 3 to 5 years of digital design and writing experience.
• Demonstrated ability to manage high-profile and sensitive corporate communications and internal communications assignments in a fast-paced environment
• Demonstrated experience corporate communications projects and products (e.g., annual reports)
• Demonstrated ability to deliver expected outcomes in a results-oriented environment with multiple projects, strict deadlines, and changing, competing and at times conflicting priorities
• Excellent organizational skills, with a high level of attention to detail
• Strong networking and relationship building skills
• A strong team player who is also able to work independently
• Exceptionally high degree of judgment and discretion; ability to analyze, problem solve and mediate complex situations with multiple stakeholders
• Exceptional oral and written communications skills
• Creative, flexible and innovative in meeting complex corporate communications needs
• Proficient with computer applications, including MS Word, Excel, PowerPoint, Adobe Suite, Content Management Systems such as Drupal and/or SharePoint, social media engagement tools such as Hootsuite, etc.
• Excellent interpersonal, project management and presentation skills
• Ability to provide excellent customer service to a variety of stakeholders
• Ability and sensitivity in providing respectful service to diverse populations

Job Type: Full-time

Salary: $78,960.59-$118,442.95 per year

Benefits:

• Company pension
• Dental care
• Employee assistance program

Schedule:

• Day shift
• Monday to Friday

Work Location: Hybrid remote in TORONTO, ON

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