EDC is Canada’s export credit agency, offering information, knowledge and innovative commercial solutions to help Canadian exporters and investors expand their international business. We take on risk so Canadian businesses can take on the world.

When you join our team, you’ll be helping Canadian companies bring their vision, passion and innovation to the global marketplace. Your knowledge and expertise will support more than 25,000 Canadian companies and their customers in as many as 200 markets worldwide. You’ll work shoulder-to-shoulder with the best and brightest in an inclusive, collaborative environment that fosters professional development and success. And you’ll know that you’re making a difference every day—for companies, for Canada and for the people you work with.

Year after year, EDC has been recognized as a Top 100 and Top Family-Friendly Employer. #LI-Hybrid

Overview

Content Management is a dynamic team that is responsible for the management of EDC’s records and all other unstructured information. The Senior Associate will be responsible for auditing and analyzing the data and record keeping requirements of teams, projects, and business lines, with the goal of recommending solutions that satisfy both business and regulatory requirements. The Senior Associate will also develop an in-depth understanding of specific internal customer groups in order to provide strategic and expert advice and customer-focused solutions. As part of highly collaborative, cross-functional team, the Senior Associate will require excellent communication and relationship management skills.

Responsibilities

1. Corporate advisory and customer services

• Provide advice and guidance on the organization of corporate information assets, while ensuring practices adhere to record keeping standards.
• Advise teams on the application of content management policies and procedures, including description, storage, retention and disposition of content.
• Respond to ad hoc queries regarding document management within standard or negotiated timelines, while adhering to team best practices for service quality.
• Provides input and support in the development and maintenance of enterprise information management policies and procedures.

2. Communications, awareness & training

• Ensure that Content Management team procedures and policies are clearly and effectively communicated through all program elements, including websites, internal systems, and presentations.
• Participate in corporate-wide awareness campaigns that support CM team initiatives.
• Deliver enterprise training initiatives on records management
• Customize training services to better meet the specific needs and skill level of clients.

3. File Room Services

• Index print records in the relevant inventory.
• Scan and upload documents.
• File print records in a pre-determined order.
• Pick up, assess and categorize print documents.
• Build physical storage boxes, add the boxes to relevant inventory, print box label and affix label to box.
• Recall boxes from offsite storage and retrieve specific records from the boxes.
• Verify the content of boxes match the inventory and return boxes to offsite storage.

4. Records Retention and Disposition

• Perform disposition reviews (analyze the records, validate they can be disposed of, obtain approval from owner, etc.).
• Document disposition approvals and proofs of disposition.
• Identify and apply disposition holds.
• Support the maintenance of EDC’s information retention schedule and content inventory.

Skills & Knowledge

• Customer service oriented and highly developed relationship management and interpersonal skills
• Strong business and content analysis skills to provide efficient and creative solutions or recommendations.
• Active listening skills and ability to record meaningful meeting notes.
• Depicts a strong sense of urgency for responding to requests, solving problems and getting work done
• Highly organized with excellent planning and time management skills
• Intermediate knowledge of SharePoint, Word and Excel
• Ability to easily learn new applications and technical tools
• Knowledge and understanding of legislation, policies and industry standards relevant to management of government information
• Excellent organizational skills with highly developed ability to plan and manage multiple/conflicting priorities and meet challenging deadlines, while managing workload independently.
• Ability to perform data entry with accuracy (ability to perform quality check)
• Ability to perform keyword/metadata searches in order to locate records
• Ability to lift boxes (approx. 40 Lbs. each)
• Ability to work in the file room located at Head Office in Ottawa at least 3 days/week
• Ability to seek clarifications, escalate issues and propose solutions in a timely manner
• Interest in understanding business processes/products and related records
• Previous experience with destruction of records and transferring ownership of records to Library and Archives Canada
• Previous experience working in a file room

Screening Criteria

• Undergraduate or graduate degree in Business Administration, Information Management, Library and Information Science or related discipline
• Minimum 2 years of experience in a client advisory role, preferably in a records center.
• Excellent verbal and written communication skills in English, including strong presentation skills.

Asset

• Master of Information Management or Library Science from an ALA-accredited institution
• Intermediate to advanced level of French

Salary Range

• $54,500 - $81,800