This is an in-person position, Monday - Friday, located at 688 Josephine Street, Wingham, ON.

Work with Us:

Britespan is looking for experienced Administrative Assistant to join our growing office team. We are quickly becoming the fastest growing manufacturer in the fabric building industry, and need skilled, passionate individuals to join our growing team! Britespan offers competitive wages, health benefits, and pension.

Title: Senior Administrative Assistant
Reporting Manager: Executive Assistant & Administrative Leader
Location: 688 Josephine Street, Wingham, ON
Hours: 8 am - 5 pm; Monday - Friday

Job Types: Full-time, Permanent

Position Summary:

The Sr. Administrative Assistant represents the face of the company and acts as a primary resource for the Business Development Managers. This role is responsible for working collaboratively with the outside sales team and dealers as administration, marketing and sales process support primarily for the US sales team. This role participates in resolution of technical issues to ensure complete customer satisfaction as well as serving as research/feedback intermediary for company operations continuous process improvement. The most important role for this position is being the primary on phones and being the welcoming face of Britespan for any visitors in the front office.

All employees are to participate in, and positively contribute to the company culture, Health and Safety initiatives, continuous improvement and abide by the Employment Standards Act and all company policies and procedures while maintaining a customer service mindset.

Position Qualifications:

Education & Knowledge

• Executive, Office Administration or Business Management or equivalent experience
• Knowledge of the market analysis, planning, and construction - asset

Skills

• Proactive Self-starter
• Perform efficiently in fast paced environment
• Exposure to expense management

Must have’s:

• Accuracy, Accountability, Analytical, Attention to detail, Flexible, Organized, Problem Solving, Self Motivated, Time Management / Multitasking
• Able to consult with and influence customers inside and outside of Britespan
• Proficient in Microsoft Office Suite
• Proficient in Adobe Pro or other PDF readers
• Microsoft Dynamics or another CRM Database
• Smartsheet – asset

Experience

• 5+ years administrative / customer service experience
• Senior Administration/Customer Service background – preferred

Communication

• Strong customer service skills and mindset
• Effective verbal and written communication, collaboration and teamwork
• Excellent phone skills
• Must be efficient in Zoom/Teams Meetings
• Other virtual meeting platform - asset

Responsibilities

• Willing and able to develop and maintain an in-depth knowledge of our products, quality standards, industry trends and competition’s services and pricing
• Manage total CRM functionality with all aspects of the sales process; CRM as the primary mode of information management, database compilation, and campaign generations
• Ensure all data is continuously input into the CRM and maintained for in-progress communication & historical values management
• Demonstrate ingenuity in solving customer problems
• Report weekly and monthly leads and sales
• Assist the Sales team with conflict resolution including, but not limited to orders in process
• Manage and report on order status, WIP and logistic status for orders
• Document communication such as emails, file appendages and phone logs of significant
• Update and communicate new releases and other Britespan related items with dealer network
• Manage services with facilities and other grounds service providers
• Able to interact effectively with customer/public and maintain a positive, can-do, service orientated attitude
• Able to withstand negative or emotional communication while maintaining composure or feel personally impacted
• Primary on answering incoming calls for multiple company lines
• Able to comfortably lead a meeting and document action items
• Manage multiple email inboxes
• Assist with preparation for employee meetings / functions / presentations
• Organize travel arrangements for leadership group, customers and dealers
• Able to meet timing deadlines and coordinate with other departments
• Able to administer and track work being completed on projects
• Support and communicate with other departments, leaders and executives with professionalism and confidentiality
• Support to departmental teams as required
• Other duties as assigned by Leader

Working Conditions / Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Walking or other means of transport
• Standing
• Sitting
• Bending / Twisting

Safety:

• Follow the guidelines outlined in the Occupational Health and Safety Act
• Encourage fellow employees to work safely and to report hazardous or unsafe conditions immediately to their Supervisors
• Follow all company policies and procedures including wearing all required PPE

All employees are to participate in, and positively contribute to the company culture, Health and Safety initiatives, continuous improvement and abide by the Employment Standards Act and all company policies and procedures while maintaining a customer service mindset.

About Britespan Building Systems Inc.:

Britespan has been in the steel-framed fabric structure industry since 2010 and offers the widest product line available today. We design, engineer and manufacture each product line in-house. With Authorized Dealerships across North America and Europe, Britespan is rapidly growing their global presence.

We thank all applicants for their interest, however, only those short-listed will be contacted.

Job Type: Full-time

Benefits:

• Casual dress
• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care

Schedule:

• 8 hour shift

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Wingham, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you available to be in office Monday - Friday at 688 Wingham Ontario?

Work Location: One location

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