Scale-house Attendant will mainly support our residential lines of business. The Scale-house Attendant will be primarily responsible for dual functions of a Customer Service Representative and a Scale Operator. The Scale Operator will assist taking incoming calls and emails from customers/residents as well as assisting with weighing loads for incoming and outgoing vehicles. The Scale-house Attendant’s must ensure that all vehicles entering the waste station are inspected, weighed, and charged appropriately.

Job Duties:

Transfer Station:

• Answer and direct all phone calls in a professional manner
• Answer customer inquiries relative to transfer station use and charges and recycling
• Greet customers and drivers at the scale house is a pleasant and professional manner
• Handle issues a customer may have pertaining to billing or service for all customers, in a timely, accurate and professional manner and seek assistance when needed
• Organize and collect credit applications for on account customers
• Working with Accounting, follow up on payments for overdue accounts
• Manage time-sensitive administrative and data entry tasks
• Track all traffic coming into the yard, scale all incoming and outgoing vehicles, record information using the computerized scale software
• Provide weigh ticket on each vehicle and obtain information regarding material entering the transfer station and calculate the appropriate fee to be charged for disposal or refuse
• Visually inspects loads for hazardous waste and advise haulers of questionable material on proper procedure for disposal
• Direct vehicles using the transfer station relative to proper dumping areas, such as composting, soil, yard waste, recycling, etc.
• Track and record any complaints and compliments
• Record and prepare clear and concise reports from data, documenting all outgoing material and incoming material on a monthly summary
• Input and track all outgoing activity in a excel spreadsheet
• Track any waste diversion weekly.
• Keep constant communication between the Scale-house and Transfer Station Operators.
• Manage and cash till.
• Gather and prepare required documentation for MOE reviews.
• Work collaboratively with other Scale-house Attendants, Operators, Yard Labourers, and other personal.
• Perform all other duties as required
• Other duties that may arise as assigned by supervisor or members of the Management Team.

Bin/Dumpster Rentals:

• Answer and direct all phone calls in a pleasant and professional manner
• Answer customer inquiries relative to bin/dumpster rentals use and charges and pass on any larger inquiries to management.
• Handle any issues a customer may have pertaining to billing or service for all customers, in a timely, accurate and professional manner and seek assistance when needed
• Track and record any complaints and compliments, discuss with Supervisor, and follow up.
• Record and receive payment.
• Organize and collect credit applications for on account customers
• Working with Accounting, follow up on payments for overdue accounts
• Promote bin/dumpster rentals
• Book and schedule bin/dumpster rentals
• Complete daily bin/dumpster scheduling and coordinating the routes with the support of the Supervisor
• Keep immediate supervisor fully informed of all problems or matters requiring attention
• Submit weekly/daily inbound reports to manager
• Perform any and all other duties as required
• Other duties that may arise as assigned by supervisor or members of the Management Team.

Requirements:

• Experience in a customer service position involving receipt and disbursement of money
• Ability to follow verbal and written instructions
• Perform basic mathematics skills
• Read and accurately record scale reading
• Must be proficient in computer skills
• Establish and maintain effective working relationships with fellow employees and the general public
• Deal with public and general contractors and suppliers courteously and tactfully
• Experience with bookkeeping an asset

Job Type: Full-time

Salary: $15.50-$20.00 per hour

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Sarnia, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 2023-02-20

Please Note :
optimuspartners.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, optimuspartners.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.