As a team member at The Ancaster Mill, you are a part of the Pearle Hospitality family.

Pearle Hospitality’s mission and focus is to enrich each moment through genuine and thoughtful actions. Each of Pearle Hospitality’s dining establishments, event venues, hotel and spas, and affiliated businesses are focused on providing guests and customers a setting in which to appreciate and enjoy the good things in life with good people.

Our guests and customers have a trust in the experience they are about to enjoy. They trust that any event hosted at one of our properties, stays in our hotels or experiences at our spas will be a memorable experience for all involved. This idea has been reinforced through years of dedication to providing those people with soulful and delicious food, impeccably maintained historical buildings and bright, hardworking, and enthusiastic team members.

With a focus on local and in-season ingredients, the food prepared is rooted in family recipes passed down over generations, artisan products and a deep-rooted respect for culinary traditions are the base of our food philosophy and dedication to creating delicious food.

Nestled under the Niagara escarpment, alongside a waterfall and creek, Ancaster Mill invites its guests to sweep themselves away. Boasting spectacular forested scenery and historic charm, it's like a breath of fresh air. The chefs work directly with local farmers to create harvest-inspired menus that capture the essence of the season.

The Role:

The Restaurant Host is a key member of Ancaster Mill's Front of House Team. As one of the first employees to interact with arriving guests they play an important role in greeting and welcoming them into the Ancaster Mill. The host is a personal representation of the service and overall hospitality of the Ancaster Mill. While guests are waiting to be seated, the host ensures that guests are made comfortable and kept informed of the status of their table.

What makes you the perfect candidate:

• Available Tuesdays, Saturdays & Sundays
• You are passionate about providing memorable guest experiences.
• You enjoy working as part of a team and supporting those around you.
• You are looking for a position with endless growth opportunities.

Duties & Responsibilities

• Maintain the cleanliness of the front entrance, lobby and other guest areas ensuring that they are clean, tidy and ready for guests’ arrival.
• Warmly greet guests upon their arrival and escort them to their table, being aware to pull out chairs, assist wherever needed.
• Maintain seating plan, make quick decisions regarding where groups will be seated and suggest timing if a wait is necessary.

• Provide menus, answer any immediate questions, and introduce guests to their server.
• Assist with any special needs or accommodations that have been requested. This may include services needed for small children, as well as for individuals with disabilities or food allergies.
• Demonstrate a sense of urgency while remaining poised during peak periods while seeking out additional tasks during slower periods
• Schedule dining reservations for guests over the phone, by email, or in person.
• Relentlessly pursue the importance of “image”, “attention to detail” and “pride of ownership” to best represent the Pearle Hospitality Brand.
• Embody a great service culture and create a high level of service standards and excellence.

Experience & Skills

• Host experience is an asset
• Open Table experience considered an asset
• Working knowledge of MS Office Suite
• Well-developed organization and time management skills
• A keen eye for detail

Advantages to being part of the Ancaster Mill Team:

• Competitive wages
• Discounts at all Pearle Hospitality properties (restaurants, hotels and spas)
• Training and Development to support personal & professional growth
• Career opportunities across all Pearle Hospitality properties
• A fun place to work with an amazing team & company culture!

Pearle Hospitality and affiliated companies, including Ancaster Mill, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager.

Job Type: Part-time

Benefits:

• Employee assistance program
• Store discount

Schedule:

• Day shift
• Evenings
• Weekend availability

Experience:

• Customer service: 1 year (preferred)

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