Reservations Agent Job at Great Gulf Group & Taboo Muskoka
Do you love talking on the phone & meeting new people, and not only know what it means to meet customer expectations, you 'exceed them' for breakfast?! If you're a self starter, can work under pressure and have a sense of urgency when it comes to delivery exceptional customer service, keep reading and see if our Reservations Agent role is for you! Come work & play in beautiful Muskoka this summer! Taboo Muskoka is a privately owned Resort and Golf Operation whose mandate is to 'Create happiness by offering incredible Muskoka experiences to our guests and team.'' Staff Housing Available!
Our Reservations Agents are responsible for answering calls/inquiries for guests looking to make reservations. They will reserve rooms and activities for guests and ensure property information about room types, location, deposits / resort cancellation policies, packages, golf, dining and resort activities. are communicated properly. KEY SKILLS & KNOWLEDGE • Respond to all incoming reservation phone calls, emails and online chat.
To be eligible to apply for this position you must be legally entitled to work in Canada. We are not accepting International applicants without a valid work permit. We thank all applicants for their interest. Only successful candidates will be contacted.
Please Note :
optimuspartners.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, optimuspartners.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Our Reservations Agents are responsible for answering calls/inquiries for guests looking to make reservations. They will reserve rooms and activities for guests and ensure property information about room types, location, deposits / resort cancellation policies, packages, golf, dining and resort activities. are communicated properly. KEY SKILLS & KNOWLEDGE • Respond to all incoming reservation phone calls, emails and online chat.
- Resort, room types, food and beverage options, packages and golf tee times are communicated properly and accurately • Reservations are made using a desktop computer; Maestro PMS. GENlive Tee Times • Upsell guests with available resort enhancements such as golf, food & beverage offers. • Be ready to assist on the Front Desk when required • Complete daily and monthly reporting as required (MS Excel) • Self- motivating, well organized with attention to detail • Ability to multi task and prioritize work environment • Ability to work under pressure • High regard for Health and Safety for self and others EDUCATION AND EXPERIENCE (Education, Experience, Knowledge & Skills) • Excellent English communication skills. • Sales experience an asset, but not necessary.
- Excellent desktop computer/software knowledge (Use of Computer, split screens, reservation software, chat software, internet, all Microsoft Programs) PHYSICAL REQUIREMENTS • In a shared office space sitting for long periods and operating a phone and computer. • Office can be noisy with some distractions. • Must be able to work flexible hours including early mornings, evenings, weekends and holidays. • Ability to sit for long periods.
To be eligible to apply for this position you must be legally entitled to work in Canada. We are not accepting International applicants without a valid work permit. We thank all applicants for their interest. Only successful candidates will be contacted.
Please Note :
optimuspartners.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, optimuspartners.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.