Overview

As one of the largest charitable community service organizations in Canada, the YMCA of the National Capital Region responds to critical social needs in the community and works to provide lasting solutions. Serving thousands of people across our region annually, we are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential. This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

Working for the Y

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals. Some of the benefits of working for the Y include:

What we offer

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

Our competitive wage and benefit package include:

• Free YMCA gym membership;
• Discounted Y program fees (including health & fitness programs, child care, and camps);
• Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, and financial advice, among other 12 suites of services;
• Health and Dental Insurance;
• Long-term Disability and Life Insurance;
• Access to our Canadian YMCA Retirement Fund pension plan;
• Up to 25 vacation days per year including two float days, and one birthday vacation;
• Maternity leave benefits for up to 18 months.

*Some benefits may vary based on employment terms

What do you offer?

The Refugee Claimant Engagement Program Supervisor will play a crucial role in supporting the successful resettlement of refugee claimants in Ottawa by building and maintaining partnerships with local agencies and organizations. The position will be responsible for developing and implementing an outreach strategy to engage with community organizations, government agencies, and other relevant stakeholders to provide comprehensive support services for refugees.

In addition, the Refugee Claimant Engagement Program Supervisor will facilitate cross-collaboration between organizations to address systemic issues that impact refugee claimants. By doing so, the position will help to create a more welcoming and inclusive environment for refugee claimants in Ottawa.

The Program Supervisor will also support refugee claimants in accessing community services such as healthcare, education, and employment opportunities through making referrals to partner organizations. This will ensure that refugees have access to the resources they need to succeed in their new community.

Some of the tasks of this position include:

• Providing ongoing support to refugee claimants as they navigate the resettlement process.
• Supporting refugee claimants in accessing community services such as healthcare, education and employment opportunities by making referrals to other organizations.
• Developing and implementing an outreach strategy to engage with local agencies and organizations to support refugee claimants.
• Establishing and maintain partnerships with community organizations, government agencies and other relevant stakeholders to provide holistic support for refugee claimants.
• Facilitating cross-collaboration between organizations to address systemic issues that impact refugee claimants.

What qualifications and abilities are we looking for?

At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

The successful candidate will have the following:

Education

• Post-secondary education in a related field

Language

• Fluent in English, oral and written
• French and other languages are considered a strong asset

Experience, Skills and Abilities

• 4-5 years’ experience in working with newcomers or immigrants or in a multicultural environment
• Knowledge of immigrant settlement services, specifically refugee resettlement and programs offered for newcomers to Canada
• Demonstrated leadership abilities
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Strong computer skills, including MS Office, online research and data entry
• Proven sensitivity and working with the needs of immigrants from diverse cultural backgrounds
• Knowledge of community resources in the Ottawa area
• Ability to travel between sites, including, but not limited to, working from the federally funded hotel locations, meetings with program partners, and/or events as required

Additional Requirements:

• Applicants must already have a valid permit to work in Canada.
• Criminal Reference Check for the Vulnerable Sector, not more than 6 months old is required.
• Annually all staff must complete the mandatory training for the Protecting Children, Youth, and Vulnerable Persons, and submit the certificate of completion.

Core Competencies:

• Commitment to Y Vision and Values: Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, strategic outcomes and values of the Y
• Leadership: Motivates and inspires self and others to take action to achieve desired outcomes
• Problem-Solving: Identifies an issue, gathers and processes information, coming up with possible solutions, selecting appropriate responses, and implementing them.
• Creativity and Innovation: Develops new ways or adapts existing ideas to help us achieve desired results. Challenges the status quo to discover more effective ways of performing.
• Relationship Building and Collaboration: Builds positive interactions both internally and externally to achieve work-related goals.
• Quality Focus: Ensures that success criteria for self, staff and programs are set, reviewed and surpassed regularly to provide excellent service delivery.

About diversity and inclusiveness at the Y:

Inclusiveness is a part of our core values and we are committed to ensuring the diversity of the people and communities we serve and as well as our staff. We welcome candidates from racialized groups, invisible minorities, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+.

How to apply?

All internal applicants must inform their supervisor of their intention to apply for the position. Internal applicants can apply only after completing the probationary period of their current job, unless approved by People and Culture.

Applications must be submitted to the YMCA of the National Capital Region, and all cover letters should be addressed to Ana Patenaude. Please send applications to Director, Newcomer Information Centre, Ana Patenaude (ana.patenaude@ymcaottawa.ca)

Thank you for your interest. Only those selected for an interview will be contacted.

The YMCA of the National Capital Region is committed to being an Equal Opportunity Employer.

Please advise in advance if you require any accommodation during this process. We believe all people have the right to live free from discrimination or harassment of any kind.

Job Type: Full-time

Salary: $50,294.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Paid time off
• Wellness program

Flexible Language Requirement:

• French not required

Work Location: In person

Application deadline: 2023-05-10

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