ServiceMaster Restore of Edmonton requires an experienced Receptionist!

Reporting to the General Manager, the Receptionist is the face of the company making guests feel welcome, delivering high standard customer service and overseeing the efficiency of the front office. If you are a friendly yet professional individual who has previous reception and administrative experience and would like to learn more, then this job could be for you!

Who We Are

ServiceMaster Restore of Edmonton has been in operation for 20 years specializing in emergency and reconstruction service to homes, businesses and industrial properties such as Fire, Smoke, Water, Sewage, Bio/Trauma, Vehicle Impacts, etc.

We are committed to providing exceptional customer service around-the-clock, 24 hours a day, 7 days a week. No loss is too large or too small to call ServiceMaster of Edmonton!

Position Overview

• Highly organized self-starter who is able to work independently
• Patience in working with a diverse clientele
• Personable with ability to effectively communicate both in verbal and written form
• Confident in the decision making process
• Approachable and sensitive to diverse situations
• Exceptional telephone and email etiquette and customer service skills
• Ability to handle stressful situations and work well under pressure and tight timelines
• Efficiently multi-task job planning, execute decisions and problem solve complex tasks
• Effectively work with customers, adjusters, sub-contractors and employees at all levels of the organization
• Ability to prioritize and meet all assigned time lines

Responsibilities

• Answer, screen and direct all incoming phone calls. Relay messages accurately as required.
• Greet, sign in and direct all visitors who enter the ServiceMaster facility
• Handle all inquiries from insurance companies and clients and providing accurate information
• Provide general office/ administrative support such as scanning, data entry, faxing and photocopying, and maintain spreadsheets
• Enter of all new incident claims, from insurance companies, into Restore accurately
• Creation and distribution of weekly on-call schedule for Project Managers
• Distribute incoming mail and faxes daily
• Fast pace with sense of urgency

Qualifications

• 1+ years’ experience in Reception, Administration Assistant or related position
• High school diploma or equivalent, certificate in office administration is an asset
• Experience managing a multi-line telephone system
• Good Microsoft Suite, general office equipment and keyboard accuracy skills
• Knowledge of customer service principle and practices
• Strong written and oral communication, be enthusiastic, reliable, highly organized.
• Punctual & Reliable

Why ServiceMaster Restore?

Along with a competitive wage, you will also enjoy:

• Excellent Health and dental benefit plans
• Group Life Insurance and Long-Term Disability
• Career development and education reimbursement
• Casual dress code
• On-site fitness facility
• On-site parking
• Employee referral programs
• Career advancement opportunities
• Positive and safe work environment
• And more!

ServiceMaster Restore is an Equal Opportunity Employer

We celebrate diversity and are proud to be an equal opportunity employer. We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.

We thank all applicants for their interest; however, only candidates who meet the above requirements and who are legally permitted to work in Canada will be contacted. Final candidates will undergo pre-employment checks.

Job Type: Permanent

Salary: From $20.00 per hour

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Overtime pay

Education:

• Secondary School (preferred)

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Work Location: One location

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