Dantra, the distribution divison of Instal a Flor group of companies with locations throughout Nova Scotia and New Brunswick, has an immediate opening for a Full Time Order Desk Associate at our Dartmouth Head Office. We are looking for a quick learner, friendly, highly organized individual that is driven to excel and grow within an established, locally owned and operated business. The Order Desk Clerk will provide superior customer service to both external and internal clients, process orders, inquiries & quotations.

GENERAL ACCOUNTABILITY

Reporting directly to the Controller, the Order Desk Associate will process orders, address customer inquiries, support sales and backup the Front Desk/Reception.

Do you have what it takes?

Aside from a positive can-do attitude, you’ll need:

• A dynamic personality that can handle a fast paced environment
• 2 -3 years running an order desk.
• Proficient with computers and other standard office technology.
• Excellent organization and communication skills.
• Strong quantitative and critical thinking skills.
• Be energetic and self-motivated to work independently, while being part of a winning team
• Have excellent customer and computer skills
• Be a reliable, punctual team player
• Ability to handle multiple priorities and can easy shift between projects and tasks.

Key Job Responsibilities and Accountabilities:

• Ensure accurate billing and invoicing.
• Assist all customers quickly and professionally providing exemplary customer service
• Key/process customer orders received via phone, email, fax or in person, providing customer follow up as required to ensure customer needs are met or exceeded
• Ordering material from suppliers to fulfil orders and maintain inventory levels.
• Receiving inventory in the system.
• Coordinate shipping of orders to clients.
• Ensure accurate billing and balance the daily transactions.
• Actively work with warehouse associates on daily tasks.

Job Types: Full-time, Permanent

Salary: $40,000.00-$45,000.00 per year

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Dartmouth, NS: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have an office management/administration certificate?

Education:

• Secondary School (preferred)

Experience:

• Order desk: 2 years (required)

Work Location: One location

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