Ontario Works Case Aide -Bilingual-- Job at City of Hamilton
About the City of Hamilton
Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
JOB POSTING
JOB ID #: 19705
Ontario Works Case Aide -Bilingual
Healthy & Safe Communities
Ontario Works
1550 Upper James St. -Hybrid
NUMBER OF VACANCIES: All current and upcoming full-time temporary vacancies, for the period of (October 20 2022 to April 20 2023)
UNION/NON-UNION: CUPE Local 5167 Inside
HOURS Of WORK: 35.00 per week
SALARY/HOUR: $34.091 - $37.055 per hour
- Note: See appropriate Collective Agreement or the Non Union Salary Range for details.
STATUS/LENGTH: Up to 18 months
Job Description ID #: A11401
Vaccine Verification – As a condition of employment you are required to provide proof that you are fully vaccinated or provide proof of valid exemption satisfactory to the employer prior to your start date. You must acknowledge and agree to comply with any future vaccine policy requirements as an ongoing condition of employment at the City of Hamilton.
ONTARIO WORKS CASE AIDE - BILINGUAL - CUPE 5167
The Healthy & Safe Communities Department is committed to its people and is dedicated to building a strong and healthy community. We are passionate about making a difference and are recognized for our excellence. We offer a respectful and supportive workplace that provides life-long learning opportunities, leadership, innovation and performance excellence.
We are looking for high performing public servants who are interested in experiencing a challenging, rewarding, enjoyable, and fulfilling career. The successful candidate will demonstrate an ability to provide excellent client service in a respectful, courageous, empathetic, just and ethical manner. Your ability to set and achieve personal goals, professional goals and contribute to the goals of the organization will result in high job satisfaction.
SUMMARY OF DUTIES
Reports to the Supervisor, Human Services, the Ontario Works Case Aide – Bilingual provides a range of administrative and clerical support to Case Management operations within the Ontario Works Division. The Ontario Works Case Aide – Bilingual works with a minimum of supervision on multiple activities while ensuring deadlines are adhered to and established procedures followed. Case Aides provide a variety of services in support of case management duties assigned to an Ontario Works Worker II; undertakes a variety of social service support responsibilities that are complementary to the role of the Ontario Works Worker II.
GENERAL DUTIES
Works to support 1st point resolution and makes appropriate referrals to support applicant i.e. referrals to social housing, employment services, child care subsidy, etc.
Provides customer service (in-person and over the phone) which includes triage and front counter services by, greeting visitors/clients, determining service required, responding to questions, scheduling/rescheduling appointments, and taking messages/re-directing to staff/agencies. Identifies urgent customer needs (e.g., evictions, loss of funding, lost cheques) and notifies appropriate staff.
Determines financial eligibility for mandatory, employment related, non-shareable and discretionary benefits following eligibility criteria, local policy and business processes for the requested benefit.
Completes authorizations/denials for discretionary benefits, vision care, diabetic supplies, drug/dental cards, per guidelines and procedures; sends out notifications. Photocopies clients’ legal documents, banking, and other information and returns originals.
Receives and processes a variety of information from applicants and participants of Ontario Works, according to set criteria and business processes to support application and case management activities. Some examples may be: Statement of Income, , address changes, special diet requests, medical transportation benefits, temporary issuance of bus tickets, etc.
Provides participants with required Ontario Works forms such as Direct Bank Deposit and Special Diet application forms. Statement of Income etc.
Reviews, verifies and inputs all Direct Bank Deposit client information.
Performs data entry into SAMS.
Processes cheque direction forms within prescribed timelines.
Inputs and updates data within their scope in SAMS. Conducts data searches on SAMS, Word, Outlook, SALIS, and Excel.
Responds to general enquiries from clients who are in emergency situations both in person and over the phone.
Actions Direct Bank Deposit (DBD) rejects, stop payment requests and DBD recalls.
Composes routine correspondence.
Provides coverage and support to team members. Enters, records and validates client information from phone calls, personal visits, etc. to support case management. Documents in SAMS regarding communications from applicants or participants.
Receives and answers routine enquiries from clients, public, police, court officials, government agencies and lawyers.
Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
Performs other duties as assigned with are directly related to the major responsibilities of the job.
QUALIFICATIONS
- Knowledge of the principles and theories of human services with experience in conducting interviews and assisting individuals and families in finding and using community resources normally acquired through the completion of a two-year Community College Diploma in Social Services and experience in the field or equivalent work and education.
- Demonstrated ability to provide excellent client-centered service.
- Demonstrated experience in competently assessing the needs of individuals, families and target groups to support them in achieving their goals.
- Demonstrated working knowledge of Microsoft Office (Outlook, Word and Excel). Demonstrated ability to input data at an intermediate level with a high degree of accuracy. Previous experience with SAMS and SALIS database would be an asset.
- Must have a good knowledge of Business English and office procedures.
- Demonstrated experience in human/social service environment.
- Demonstrated ability to adapt to change and perform effectively in a dynamic and complex work environment.
- Demonstrated ability to work in a fast-paced environment and respond effectively to crisis situations.
- Strong interpersonal skills, with demonstrated ability to work independently, within a peer team setting and as part of a multi-disciplinary team.
- Proficiency in French language is required.
NOTE:
As a condition of employment, the successful applicant(s) will be required to obtain a Criminal Record & Judicial Matter (CRJM) Check, at their own expense, prior to beginning work in this position.
Disclaimer:
Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.
Terms:
The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.
We invite you to visit the departmental webpage to obtain further information on the culture and business of this department.
The incumbent shall comply with all Health and Safety Policies and Practices for this position and the workplace.
It is the responsibility of the applicants to ensure that their application reaches Human Resources by the closing date or they may not be considered. It is also the responsibility of applicants to supply qualifications, licences and related experience relevant to the qualifications outlined above for this competition as directed. On the basis of the criteria set out above, this posting is open to all applicants
The statements made by me are true, complete and correct to the best of my knowledge. I understand that any falsification of statements, misrepresentations, deliberate omission or concealment of information may be considered just cause for discipline, up to and including termination for internal applicants and disqualification for external applicants.
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