Home and Community Care Support Services South West is seeking a Manager, Home and Community Care for our Clinical Programs Portfolio

Opportunity Summary:

Reporting to the Director, Patient Services, the Manager, Home and Community Care – Clinical Programs is responsible for ensuring the planning, development, implementation and evaluation of programs both within Home and Community Care Support Services South West and in collaboration with system partners for the provision of quality community care and excellent client outcomes, including relevant standards, policies, business processes and outcome measures. Key stakeholders may include: Home and Community Care – Operations, caregivers, service providers, community providers, hospitals and Home and Community Care Support Services South West employees. This is a permanent full time opportunity.

Currently operating remotely, with the launch of a “hybrid remote working model” anticipated later in the year, this opportunity is open to the following locations within the South West region: Woodstock, St Thomas, London, Stratford, Seaforth, or Owen Sound.

What will you do?

• Provides leadership on program development, evaluation and continuous improvement for the Nurse Practitioner, Palliative Nurse Liaison and Rapid Response Programs
• Establishes and monitors consistency in standards of practice within program areas across the organization
• Supervise the performance of the Care Coordination team and direct nursing team within a specialty/ geographic area, including determining and assigning workload, and coaching and providing guidance on handling care coordination issues.
• Analyze information from information systems/databases, service providers, patient reports, staff feedback, and industry trends and practices to formulate recommendations and provide input to planning processes for future programs, policies, and services.
• Be the first-level of management in a specialty/geographic area.
• Resolve problems and conflicts regarding clinical and interpersonal issues that require consideration of multiple sources of information.
• Embody HCCSS mission, vision and values and apply quadruple aim (enhancing patient experience, enhancing provider/staff experience, improving value and improving populations health) to support continuous quality improvement in daily work
• Exemplify, embrace and intentionally promote an inclusive work environment where all are meant to feel they belong
• Continually demonstrate a commitment to create a positive culture of equity, inclusion, diversity and anti-racism

What must you have?

Educational Qualifications

• University degree in Nursing; a Master’s degree is an asset

Experience

• Five (5) to seven (7) years related experience, preferably in a unionized healthcare environment; with minimum two (2) years management experience (or an equivalent combination of education and experience);
• Experience in program design development and evaluation, program implementation, health system planning and project management required
• Experience and working knowledge of care delivery in community and health care environments
• Working knowledge of direct care/care coordination models used in community health care organizations, community resources (e.g., services and programs), and roles of health care professionals
• Knowledge of challenges and issues, methods and practices for outsourced/ contracted services and service providers
• Knowledge of tools, systems and databases used in patient care delivery and management, utilization development of outcomes
• Excellent organizational, negotiating, and problem solving skills
• Excellent planning and time management skills are required to manage multiple priorities and deadlines
• Excellent relationship building and management skills

Knowledge & Skills

• Adept in the use of MS Office applications (e.g., Word, Excel, Outlook, PowerPoint, etc.)
• Understanding and demonstrated effectiveness and commitment to driving and promoting exceptional quality care for patients and families through evidence-based practice
• Flexible, adaptable and responsive to change
• Solid facilitation and presentation skills
• Self-directed with an ability to organize, plan, prioritize and multi-task
• Demonstrated critical thinking
• Detail-oriented
• Accountable for own actions and decisions, making decisions within the scope of the position and referring issues/problems/events to the Director as required
• Develops, implements and maintains relevant procedure manuals

Who we are:

Home and Community Care Support Services South West is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. These organizations were previously known as Local Health Integration Networks at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health. Learn more at www.healthcareathome.ca/southwest.

Our organization is a recipient of the 2019 Canada’s Healthy Workplace Month Great Employers Award, making it a recognized organization in supporting employee health and safety.

How do I apply?

Please visit www.HealthCareAtHomeJobs.ca to submit your resume and cover letter. Application deadline is Monday, May 29th, 2023 at 11:59 p.m.

We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.

Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.