Manager Contact Centre Job at ICBC
At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want
to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be
part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive
salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be
part of our talented and diverse team as we work together to create an insurance system we can all be proud of.
We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know as
adjustments can be made to help support you in delivering your best performance.
Manager Contact Centre
Job Title: Mgr Contact Centre Reference Number: 117089
Location: North Vancouver Employment Type: Permanent Full Time
Hours of Work: 7.5 hr Day Shift (M-F) Posted Date: 2022/12/14
Position Highlights
We are a hiring dynamic and flexible professional to work in a fast-paced team environment to manage one of the areas within
our Insurance Contact Centres. This role will provide leadership and direction in the selection, training and development of
contact centre employees.
As a Manager reporting to the Manager, Insurance and Driver Licensing Contact Centres, you will lead the Insurance Customer
Service team of approximately 40 employees, including 2 supervisors and their teams.
Position Requirements
leadership and accountability for delivering results.
ICBC is committed to delivering consistently high-quality customer service to all British Columbians. If you are reliable and
dependable, we welcome you to apply for this exciting opportunity.
Position Information
We invite you to apply today and find out why employees recommend ICBC to their friends and family as an excellent place to
work. We value and seek to maintain an environment of Collaborative, Supportive, Straightforward, and Knowledgeable team.
Come join us at one of BC’s Top Employers!
ICBC provides comprehensive benefit coverage to all eligible employees, including a defined benefit pension plan and 4 weeks’
vacation, plus 3 Wellness Days.
Employing a hybrid working model, this role combines on-site in office work with work from home flexibility.
Only candidates legally entitled to work in Canada will be considered for this position.
#ZR1
#IND2
Please Note :
optimuspartners.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, optimuspartners.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be
part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive
salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be
part of our talented and diverse team as we work together to create an insurance system we can all be proud of.
We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know as
adjustments can be made to help support you in delivering your best performance.
Manager Contact Centre
Job Title: Mgr Contact Centre Reference Number: 117089
Location: North Vancouver Employment Type: Permanent Full Time
Hours of Work: 7.5 hr Day Shift (M-F) Posted Date: 2022/12/14
Position Highlights
We are a hiring dynamic and flexible professional to work in a fast-paced team environment to manage one of the areas within
our Insurance Contact Centres. This role will provide leadership and direction in the selection, training and development of
contact centre employees.
As a Manager reporting to the Manager, Insurance and Driver Licensing Contact Centres, you will lead the Insurance Customer
Service team of approximately 40 employees, including 2 supervisors and their teams.
- You will be accountable for monitoring, developing and reviewing key performance indicators to maintain operational efficiency
- You have demonstrated management and senior experience and an educational background that may include a degree,
- Your initiative, business acumen, technical knowledge and results orientation will be essential to your success as you monitor
- Your relationship management and communication abilities will enable you to effectively build and maintain stakeholder
- Working in this team-based environment, your positive attitude, proven people leadership and strong communication skills will
Position Requirements
- Ability to drive positive change through process improvement, automation and strategic solutions will add to your success in
- Several years of experience within a customer service or call centre setting with proven management experience
- Ability to identify and develop supervisory talent
- Ability to manage a large team while setting direction, executing, celebrating success, but holding people accountable for
- Knowledge of contact centre technology, business processes, industry practices, trends and developments
- Knowledge of customer relationship management concepts, principles, and practices
leadership and accountability for delivering results.
ICBC is committed to delivering consistently high-quality customer service to all British Columbians. If you are reliable and
dependable, we welcome you to apply for this exciting opportunity.
Position Information
We invite you to apply today and find out why employees recommend ICBC to their friends and family as an excellent place to
work. We value and seek to maintain an environment of Collaborative, Supportive, Straightforward, and Knowledgeable team.
Come join us at one of BC’s Top Employers!
ICBC provides comprehensive benefit coverage to all eligible employees, including a defined benefit pension plan and 4 weeks’
vacation, plus 3 Wellness Days.
Employing a hybrid working model, this role combines on-site in office work with work from home flexibility.
Only candidates legally entitled to work in Canada will be considered for this position.
#ZR1
#IND2
Please Note :
optimuspartners.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, optimuspartners.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.